Client Care Rep

Access One Inc.; Chicago (IL); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k matching

PTO

Job summary

Access One is hiring a Client Care Rep in Chicago, IL, offering a hybrid schedule (3 days in office, 2 remote). The role focuses on delivering exceptional phone-based support to existing voice and data customers, handling inquiries, billing questions, and service changes with a strong emphasis on customer experience.

Ideal candidates have a Bachelor's degree and experience in customer service, call centers, or telecom, with excellent communication and problem-solving abilities.

Qualifications

• Bachelor's degree preferred.
• Customer Service, Call Center, and/or Telecom experience preferred.
• Ability to handle difficult customers and provide prompt, clear responses.
• Able to learn quickly and adapt to changing environments.
• Excellent written and verbal communication required.
• Active listening and effective questioning for clarification.
• Strong time management and ability to meet deadlines.
• Accurate, thorough, and detail-oriented.
• Proficiency with Microsoft Office applications.
• Scheduling flexibility to cover shifts.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Collaborate with clients to analyze account information and process service changes or orders accurately.
• Coordinate with internal teams and clients to manage contracts, generate reports, and audit active services.
• Listen to customer needs and ask targeted questions to understand business updates.
• Manage multiple tasks with timely follow-up.
• Ticket entry and troubleshooting to resolve technical phone and data connectivity issues.

Skills

Customer service

Call center

Telecom experience

Communication skills

Time management

Attention to detail

Microsoft Office

Multitasking

Education

Bachelor's degree

Tools

Microsoft Suite

Job description

Providing an Exceptional Employee Experience

At Access One, our people have defined us from the beginning, and they continue to do so today. Our team is made up of the finest in the industry, and we take pride in our reputation for unmatched client care. Each employee is a vital asset to our team, and together our staff is the driving force behind our success. You’ll work alongside people with a positive attitude who are empowered to make a difference and collaborate.

As we’ve grown over the years, we’ve maintained a small company feel with a relaxed and fun family atmosphere. We are always looking to grow our hybrid workforce with talented, hard-working individuals who share our passion for delivering an exceptional client experience, enjoy a challenge and thrive in a collaborative work environment.

Benefits of Working at Access One

Access One offers our employees what larger companies cannot — the opportunity for your ideas to be heard and the ability to contribute in a meaningful way. We provide hands‑on learning and career development opportunities to help you excel.

Just a Few of our Perks and Benefits!

Benefits and job perks make a huge difference. At Access One, we believe benefits are a vital piece of the total value proposition and part of what makes Access One a great place to work!

Medical, Dental, Vision, & Life Insurance Benefits

401K Program with Company Match

Comprehensive benefits including financial planning

Vacation and Time Off Benefits

Smart-Casual Dress Environment

Dress for your role and always put your best foot forward

Professional Growth Opportunities

Development and growth through continual learning

Relax at company events, gym membership incentives

Culture & Diversity

Recognition of accomplishments, large & small

Volunteer and Donation Opportunities

The ability help improve our community

Position:Client Care Rep

Location: Chicago, IL

Job Id:495

# of Openings:1

Client Care Representative

What You Will Do:

Client Care Representatives are responsible for delivering exceptional phone-based customer support to Access One's existing voice and data customers. This role serves as a primary point of contact for customer account inquiries, billing questions, service changes, and troubleshooting. Representatives work to resolve issues efficiently while providing outstanding customer experience and maintaining strong customer relationships.

Responsibilities Include:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Collaborate with clients to analyze current account information, as well as call flows and process service modifications or orders accurately.
• Coordinate with internal teams and clients to manage contract administration, generate reports, and audit active services.
• Listen attentively to customer needs and ask targeted probing questions to fully understand their business updates.
• Manage and prioritize multiple tasks of varying scope while ensuring consistent, timely follow-up.
• Ticket entry and troubleshooting to resolve technical phone and data connectivity issues.

Qualifications:

• Bachelor's degree preferred.
• Customer Service, Call Center, and/or Telecom experience preferred.
• Ability to manage difficult customer situations, respond promptly to customer needs and solicit customer feedback to improve service.
• Ability to learn quickly and adapt to changing environments.
• Excellent communication skills are required.
• Reps must be able to write and speak clearly and informatively.
• Must be able to listen and get clarification when needed and respond well to questions.
• Ability to prioritize, use time efficiently and manage competing demands while still meeting deadlines.
• Demonstrate accuracy, thoroughness, and attention to detail.
• Proficiency in the Microsoft Suite preferred.
• Scheduling flexibility and willingness to cover shifts.

Role Specifics:

• This is a hybrid role (3 days in office, 2 remote) for those in the Chicagoland area
• The shift is 9 AM - 6 PM CST

Salary & Benefits:

• Salary Range: $20.00 - $25.00/hour DOE
• Matching 401k, PTO

Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Access One, you get to help people. You get to help businesses run better and more securely. You get to make a difference in the lives of our clients. And you do so in a way that is fulfilling, personally and professionally.

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