Client Care Specialist – Front Desk & Scheduling

Psychological & Counseling Associates of the Lowcountry; Bluffton (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Psychological & Counseling Associates of the Lowcountry seeks a Client Care Representative to greet clients, manage check-in/check-out, and ensure a smooth experience from first contact through ongoing care.

This full-time, on-site role in Bluffton, SC involves answering calls and emails, scheduling, verifying information, and coordinating with clinicians and staff; confidentiality and professionalism are essential in daily operations.

Qualifications

• Demonstrated skills in customer service and customer experience to support a welcoming, client-centered environment.
• Experience in customer support and customer satisfaction, including handling inquiries, resolving concerns, and following up as needed.
• Background working in front-desk, administrative, or client-facing roles.
• Strong communication and active listening with diverse clients.
• Proficiency with scheduling systems and basic office software; healthcare/mental health experience is a plus.
• On-site Bluffton, SC verification and high school diploma required.

Responsibilities

• Welcome clients and manage check-in/check-out processes.
• Answer phone calls and emails; schedule and confirm appointments.
• Verify client information and coordinate with clinicians and administrative staff.
• Handle client inquiries and provide information about services and policies.
• Assist with paperwork and documentation.
• Maintain a professional reception area and protect client confidentiality.
• Support overall efficiency of the practice.

Skills

Customer Service

Customer Experience

Communication

Active Listening

Interpersonal Skills

Scheduling Systems

Data Entry

Healthcare Experience

Education

High School Diploma

Healthcare Admin Coursework

Tools

Scheduling Systems

Office Software

Job description

Psychological & Counseling Associates of the Lowcountry seeks a Client Care Representative to greet clients, manage check-in/check-out, and ensure a smooth experience from first contact through ongoing care.

This full-time, on-site role in Bluffton, SC involves answering calls and emails, scheduling, verifying information, and coordinating with clinicians and staff; confidentiality and professionalism are essential in daily operations.