Client Care Representative

Psychological & Counseling Associates of the Lowcountry; Bluffton (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Psychological & Counseling Associates of the Lowcountry seeks a Client Care Representative to greet clients, manage check-in/check-out, and ensure a smooth experience from first contact through ongoing care.

This full-time, on-site role in Bluffton, SC involves answering calls and emails, scheduling, verifying information, and coordinating with clinicians and staff; confidentiality and professionalism are essential in daily operations.

Qualifications

• Demonstrated skills in customer service and customer experience to support a welcoming, client-centered environment.
• Experience in customer support and customer satisfaction, including handling inquiries, resolving concerns, and following up as needed.
• Background working in front-desk, administrative, or client-facing roles.
• Strong communication and active listening with diverse clients.
• Proficiency with scheduling systems and basic office software; healthcare/mental health experience is a plus.
• On-site Bluffton, SC verification and high school diploma required.

Responsibilities

• Welcome clients and manage check-in/check-out processes.
• Answer phone calls and emails; schedule and confirm appointments.
• Verify client information and coordinate with clinicians and administrative staff.
• Handle client inquiries and provide information about services and policies.
• Assist with paperwork and documentation.
• Maintain a professional reception area and protect client confidentiality.
• Support overall efficiency of the practice.

Skills

Customer Service

Customer Experience

Communication

Active Listening

Interpersonal Skills

Scheduling Systems

Data Entry

Healthcare Experience

Education

High School Diploma

Healthcare Admin Coursework

Tools

Scheduling Systems

Office Software

Job description

Company Description

Psychological & Counseling Associates of the Lowcountry provides assessment, psychotherapy, and psychological testing for children, adolescents, and adults in Bluffton, Hilton Head Island, and surrounding communities. The practice offers care through a multidisciplinary team of clinicians who use evidence-based treatments, including CBT, DBT, and EMDR. Services are available for individuals, couples, and families, with options for in-person and online sessions. The organization is committed to accessible, high-quality mental health care in a supportive and professional environment.

Role Description

The Client Care Representative is a full-time, on-site position based in Hilton Head Island, SC. This role focuses on welcoming clients, managing check-in and check-out processes, and ensuring a smooth experience from initial contact through ongoing care. Daily responsibilities include answering phone calls and emails, scheduling and confirming appointments, verifying client information, and coordinating with clinicians and administrative staff. The representative handles client inquiries, provides accurate information about services and policies, and assists with paperwork and documentation. The role also involves maintaining a professional reception area, protecting client confidentiality, and supporting the overall efficiency of the practice.

Qualifications

• Demonstrated skills in Customer Service and Customer Experience to support a welcoming, client-centered environment.
• Experience in Customer Support and Customer Satisfaction, including handling inquiries, resolving concerns, and following up as needed.
• Background working as Customer Service Representatives or in similar front-desk, administrative, or client-facing roles.
• Strong communication, interpersonal, and active listening skills, with the ability to interact respectfully and sensitively with diverse clients.
• Proficiency with scheduling systems, basic office software, and accurate data entry; prior experience in healthcare or mental health settings is a plus.
• Ability to manage multiple tasks, maintain confidentiality, and work reliably on-site in Bluffton, SC.
• High school diploma or equivalent required; additional education or training in psychology, social work, or healthcare administration is beneficial.