Patient Access Specialist — Front Desk & Scheduling

MUSC Health; Bluffton (SC); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, dental, retirement benefits

Employee wellness programs

Job summary

The Patient Access Specialist at MUSC Health supports the Bluffton Medical Pavilion, a modern outpatient facility expanding access to high-quality care in the Lowcountry. You will be the first point of contact, coordinating front desk coverage and patient flow in a fast-paced environment.

Responsibilities include scheduling referrals, handling multi-line phones, patient registration and payments, coordinating interpreter services, and collaborating with clinical teams to ensure a smooth patient

Qualifications

• Bachelor’s degree from an accredited institution is preferred.
• 2+ years of experience in a medical office, call center, or customer service.
• Alternative: 6+ months of MUSC Patient Access or healthcare experience.

Responsibilities

• Providing front desk coverage in a fast-paced outpatient setting.
• Scheduling appointments for internal and external referrals, including hospital and community providers.
• Managing high-volume multi-line phone systems with professionalism and urgency.
• Completing patient registration, verification, and documentation accurately and efficiently.
• Collecting payments for clinical services and assisting with billing inquiries.
• Coordinating interpreter services to support patient communication needs.
• Collaborating with clinical teams, schedulers, technologists, and referring offices to ensure smooth patient flow.
• Supporting a positive patient experience through clear communication and service excellence.

Skills

Strong customer service and comunicat

Scheduling systems / EMR experience

Multitasking in high-volume env

Documentation and financials accuracy

Education

Bachelor’s degree

High school diploma / GED with healthcare experience

Job description

The Patient Access Specialist at MUSC Health supports the Bluffton Medical Pavilion, a modern outpatient facility expanding access to high-quality care in the Lowcountry. You will be the first point of contact, coordinating front desk coverage and patient flow in a fast-paced environment.

Responsibilities include scheduling referrals, handling multi-line phones, patient registration and payments, coordinating interpreter services, and collaborating with clinical teams to ensure a smooth patient