Customer Service Representative | Anaheim, CA

Bunzl Distribution NA; Anaheim (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401K with company match

Paid Time Off

Additional benefits via Bunzl Careers

Job summary

Bunzl Distribution NA is seeking a Customer Service Representative to support business customer accounts from our Anaheim, CA office. You will handle 50-100+ daily interactions via calls, email, EDI, and fax, resolving orders, billing, and delivery issues with accuracy.

The role acts as a liaison among sales, warehouse, and billing, ensuring a smooth end-to-end order experience. Monday–Friday, onsite with minimal remote flexibility, for a team of 6–8 peers.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service, call center, or account support experience preferred.
• Demonstrated ability to work independently and resolve inquiries; escalate when appropriate.
• Experience with order entry, order processing, or ERP systems is a plus.
• Strong communication skills (phone, email, written).
• Ability to manage high call volume and competing priorities.

Responsibilities

• Handle 50-100+ daily customer interactions (calls, email, EDI, fax).
• Process and manage high-volume customer orders with accuracy.
• Investigate and resolve order issues, billing discrepancies, and delivery concerns.
• Act as a liaison between customers, sales, warehouse, and billing teams.
• Expedite orders and ensure timely fulfillment.
• Build strong relationships with customers and internal stakeholders.
• Collaborate cross-functionally to solve problems and meet customer needs.
• Maintain knowledge of products, systems, and processes.
• Support additional customer service and administrative tasks as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma

Tools

AS400

ERP/order management

Microsoft Office

Job description

As a Customer Service Representative (CSR), you’ll support business customer accounts by handling a high volume of inbound calls, emails, and order inquiries. You’ll work closely with a team of 6-8 peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately.

This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish.

Location & Schedule

This is an onsite role in our Anaheim, CA office, Monday-Friday.

Limited work-from-home flexibility (1-2 days per month), but this is primarily a work in-office customer support role.

Responsibilities

• Handle 50-100+ daily customer interactions (inbound calls, email, EDI, and fax).
• Process and manage high-volume customer orders with strong accuracy and attention to detail.
• Investigate and resolve order issues, billing discrepancies, and delivery concerns.
• Act as a point of contact between customers, sales, warehouse, and billing teams.
• Expedite orders and ensure timely fulfillment.
• Build strong relationships with customers and internal stakeholders through high-quality customer service.
• Collaborate cross-functionally to solve problems and meet customer needs.
• Maintain knowledge of products, systems, and company processes.
• Support additional customer service and administrative tasks as needed.

Requirements

• High school diploma or equivalent required.
• 1+ years of customer service, call center, or account support experience preferred.
• Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and elevate when appropriate.
• Experience with order entry, order processing, or ERP systems is a plus.
• Strong communication skills (phone, email, and written).
• Ability to manage high call volume and competing priorities.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel & CoPilot).
• Strong problem‑solving skills and attention to detail.
• Team player with a willingness to cross‑train and support others.
• Experience with AS400 or similar ERP/order management system preferred.

What's in it for you?

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Bunzl hourly pay range for this role is $19.00 - $25.00 based on education, experience and location.
• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities