Customer Service Representative |West Boylston, MA

Bunzl Distribution NA; West Boylston (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401k match

Job summary

Bunzl Distribution NA in West Boylston, MA is seeking a Customer Service Representative (CSR) to support business customer accounts with a high volume of inbound calls, emails, and order inquiries. You will collaborate with sales, warehouse, and billing teams to resolve issues and ensure a smooth order experience from start to finish.

The role is onsite with 8:00 AM–5:00 PM hours. Ideal candidates have at least 1 year in customer service, strong communication, and proficiency with Microsoft

Qualifications

• High school diploma or equivalent.
• 1+ years in customer service, call center, or account support preferred.
• Demonstrated ability to work independently and resolve inquiries.

Responsibilities

• Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax).
• Process and manage high-volume customer orders with accuracy.
• Investigate and resolve order issues, billing discrepancies, and delivery concerns.
• Act as a point of contact between customers, sales, warehouse, and billing teams.
• Expedite orders and ensure timely fulfillment.
• Build relationships with customers and internal stakeholders through high-quality service.
• Collaborate cross-functionally to solve problems and meet customer needs.
• Maintain knowledge of products, systems, and company processes.
• Support additional customer service and administrative tasks as needed.

Skills

Customer service

Call center

Communication

Problem solving

Team player

Education

High school diploma or equivalent

Tools

AS400

ERP systems

Outlook

Teams

Word

Excel

CoPilot

Job description

As a Customer Service Representative (CSR), you’ll support business customer accounts by handling a high volume of inbound calls, emails, and order inquiries. You’ll work closely with a team of 6–8 peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately. This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish.

Location & Schedule

This is an onsite role in our West Boylston, MA office, 8:00AM-5:00PM

Responsibilities

• Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax).
• Process and manage high-volume customer orders with strong accuracy and attention to detail.
• Investigate and resolve order issues, billing discrepancies, and delivery concerns.
• Act as a point of contact between customers, sales, warehouse, and billing teams.
• Expedite orders and ensure timely fulfillment.
• Build strong relationships with customers and internal stakeholders through high-quality customer service.
• Collaborate cross-functionally to solve problems and meet customer needs.
• Maintain knowledge of products, systems, and company processes.
• Support additional customer service and administrative tasks as needed.

Requirements

• High school diploma or equivalent required.
• 1+ years of customer service, call center, or account support experience preferred.
• Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and elevate when appropriate.
• Experience with order entry, order processing, or ERP systems is a plus.
• Strong communication skills (phone, email, and written).
• Ability to manage high call volume and competing priorities.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel & CoPilot).
• Strong problem-solving skills and attention to detail.
• Team player with a willingness to cross-train and support others.
• Experience with AS400 or similar ERP/order management system preferred.

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

• Bunzl hourly pay range for this role is $20.00 - $21.85 based on education, experience and location.
• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days.
• Paid Time Off - Vacation, Sick, Holidays and Personal Time.
• 401K with generous company match.
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®.

At Bunzl, you’ll find Unlimited Potential… your career, our future.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities