Client Care Specialist

Ethos Veterinary Health; San Diego (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Pet insurance

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Uniforms provided

CE allowance

Job summary

Ethos Veterinary Health's Veterinary Specialty Hospital (VSH) is seeking a full-time Client Care Specialist to join our front desk team in San Diego. The role emphasizes exceptional customer service and accurate handling of documents and records. Shifts: Monday, Thursday, Friday and Saturday from 7:30am to 6:00pm.

Pay ranges from $24.00 to $30.00 per hour, negotiable based on education and experience. You will educate clients, process appointments and payments, and support a caring hospital

Qualifications

• 1 year of customer service experience.
• Excellent interpersonal skills and ability to develop positive working relationships.
• Proven effective communication and the ability to multitask and prioritize.
• Ability to recognize and seek guidance in client-related cases where protocol does not apply.

Responsibilities

• Welcome clients in a friendly, helpful, and compassionate manner.
• Prepare and review documents and medical records accurately and completely.
• Educate and advise clients regarding hospital services and practices.
• Process appointments, emergencies, and client requests while ensuring high quality of care and satisfaction.
• Process admissions and discharges accurately; schedule follow-up appointments as necessary.
• Process invoices and payments accurately.
• Update and maintain client/pet records and files in accordance with hospital policies.
• Assist with other administrative duties as required.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Job description

Veterinary Specialty Hospital (VSH)by Ethos Veterinary Health is looking full-time Client Care Specialist to join our team.

Shift: Monday, Thursday, Friday & Saturday - 7:30am - 6:00pm.

The pay range for this position is $24.00-$30.00 per hour. Compensation is negotiable based on education, experience, and other relevant credentials.

About Veterinary Specialty Hospital:

At VSH our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.

About the Role:

The Client Care Specialistwill demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk.

Responsibilities and duties:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding hospital services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties as required

About You:

• 1 year of customer service experience
• Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Proven effective communication and the ability to multitask and prioritize
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Benefits of Working at VSH:

• Compensation is based on experience and skill level.
• Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.