Client Care Specialist

Madison Veterinary Specialists; Monona (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wage

Paid time off

Group health insurance

401(k) retirement plan with matching contributions

Life insurance

Flex Spending Account (FSA)

Supplemental insurance

Job summary

Madison Veterinary Specialists in Monona, WI is seeking full-time or part-time Client Care Specialists who are dedicated to providing exceptional service to clients and their pets. You will be the first point of contact, ensuring a positive experience for every client and pet.

The ideal candidate has prior veterinary assisting experience and demonstrates strong communication skills. We offer competitive wages and a comprehensive benefits package including paid time off and health insurance.

Qualifications

• Prior veterinary CCS or assisting experience with a high client volume veterinary practice.
• Strength and stamina to work on feet and/or remain stationary at the front desk throughout shift.
• Strong sense of helping clients and caring for animals.

Responsibilities

• Ensuring delivery of exceptional service to all clients.
• Serving as the first point of contact for clients.
• Scheduling client appointments for all service departments.

Skills

Client communication

Multitasking in a fast-paced environment

Customer service

Education

Completion of 4 years of high school or equivalent

Tools

ImproMed Infinity software

Job description

Job Details

Location: Monona, WI 53713
Position Type: Full-Time/Part-Time
Shift: Day
Category: Admin - Client Care Specialist

Madison Veterinary Specialists is growing! In addition to building a beautiful new facility, we are seeking full-time or part-time Client Care Specialists (CCS) who are passionate about helping clients and pets when they need us most.

Responsibilities

• Ensuring delivery of exceptional service to all Madison Veterinary Specialists clients.
• Serving as the first point of contact for clients walking through the door.
• Providing exceptional customer service; helping clients and their pets in an effective, efficient, and friendly manner.
• Strong client communication; working with team members to provide knowledgeable assistance to clients with the proper attitude, ensuring clients feel cared for and respected.
• Multitasking in a fast-paced environment.
• Providing excellent telephone communication; engaging and actively listening so the client feels understood.
• Having confidential financial discussions with clients, collecting payments, making change, and reconciling daily receipts.
• Scheduling client appointments for all service departments.

Position Requirements

• Experience: Prior veterinary CCS or assisting experience with a high client volume veterinary practice.
• Education: Completion of 4 years of high school or equivalent is required.
• Physical: Must have the strength and stamina to work on feet and/or remain stationary at the front desk throughout shift.
• Ergonomic: Employee must be capable of safely working in an environment with potential exposure to hazardous materials, infectious and zoonotic diseases.
• Other: Strong sense of helping clients and caring for animals; must assist with emergency or critical-care patients as needed; maintain strict confidentiality regarding client and patient information; ability to multitask, prioritize and delegate while maintaining composure in stressful situations.

Desired Experience

• Greater than 1 year experience working in veterinary specialty and emergency in a Client Care Specialist position.
• Experience working with ImproMed Infinity software.

Benefits

Wage commensurate with experience. We offer a competitive wage and excellent benefit package including paid time off, group health insurance, 401(k) retirement plan with matching contributions, life insurance, Flex Spending Account (FSA) and supplemental insurance.