Lead Customer Care Specialist

iHire; Onalaska (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking veterinary practice as a Client Care Specialist, where you'll be the welcoming face and voice for clients and their pets. In this engaging role, you'll manage client interactions, oversee front desk operations, and ensure a positive atmosphere. With a focus on customer service, you'll handle inquiries, schedule appointments, and maintain accurate records while training new team members. This position offers the chance to thrive in a dynamic environment, making a real difference in the lives of pets and their owners. If you're passionate about client care and looking for a full-time opportunity, this is the perfect role for you!

Qualifications

• 3+ years in customer service and office experience preferred.
• Flexible schedule and ability to work in a dynamic environment.

Responsibilities

• Handle client interactions and manage patient files.
• Supervise the CCS team and maintain a positive environment.

Skills

Customer Service

Communication Skills

Microsoft Office Proficiency

Basic Computer Skills

Ability to Lift 30lbs

Education

High School Diploma or Equivalent

Tools

Practice Management Software

Job description

Central Animal Hospital, Inc has partnered with iHire to reach top talent for their opening below. Check it out and apply today!

Job Opportunity: Client Care Specialist

Overview: Be the welcoming face and voice of our practice! As a Client Care Specialist (CCS), you’ll handle client interactions, manage patient files, and maintain financial records. The Head CCS will also lead the CCS team and oversee front desk operations.

Requirements:

• Education: High school diploma or equivalent; Microsoft Office proficiency
• Experience: 3+ years in customer service; office experience; animal-related industry and management experience preferred
• Personal: Flexible schedule; quick learner; basic computer skills; ability to lift 30lbs, calming

Key Responsibilities:

• Client Interaction: Answer inquiries, schedule appointments, handle payments
• Hospitality: Bond with clients and their pets, maintain a positive environment
• Scheduling: Manage appointments, address gaps
• Computer Skills: Practice management software proficiency, accurate data entry
• Communication: Professional phone and email handling, positive coworker relationships
• Facility Maintenance: Keep front desk and waiting area clean
• Record Management: Maintain accurate files
• Supervision: Train new employees, manage inventory, attend meetings

If you’re passionate about client care and thrive in a dynamic veterinary environment, apply today!

Employment Type: Full Time

Bonus/Commission: No

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Technology, Information and Internet