Client Care Specialist

Johnson Service Group, Inc.; Jacksonville (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

401(k)

Weekly pay

Job summary

Johnson Service Group, Inc. is seeking a Client Support Specialist for a fully remote contract-to-perm opportunity with potential conversion based on performance. Pay is $19/hr with equipment provided. You will support purchasing managers, client requestors and suppliers to ensure on-time delivery of indirect materials.

The role emphasizes top-notch client experience, PO coordination, and proactive communication. Prior Logistics/PO experience and strong MS Excel skills are desired.

Qualifications

• 2+ years of customer service experience.
• Logistics and PO experience strongly preferred.
• Strong interpersonal and communication skills, and multitasking ability.
• Proficient with MS Excel & ERP systems (SAP or PeopleSoft).
• AP/AR experience is a plus.
• Bachelor's degree is preferred.

Responsibilities

• Confirm dispatched purchase orders with suppliers.
• Proactively communicate PO date/status changes with client requestor.
• Track and trace POs from confirmation to delivery.
• Create and maintain daily client open PO files.
• Route questions to appropriate team members.
• Frequent contact with suppliers by phone or email.
• Respond to shipment requests in a timely manner.

Skills

Customer service

Logistics

MS Excel

ERP systems

Education

Bachelor's degree preferred

Tools

SAP

PeopleSoft

Job description

JSG is interested in speaking with positive/resourceful candidates with excellent customer service skills paired with a purchasing and/or Logistics background. This position is contract to perm opportunity with our top client and is Fully Remote with potential for conversion based on good work performance. Pay is $19hr with equipment provided. The Client Support Specialist's role is to ensure a top notch client experience through the on-time delivery of indirect material we procure for our clients. You will support a group of purchasing managers, client requestors and suppliers to gather and provide information regarding specific PO’s and products availability. This role as excellent with growth potential in an exciting and dynamic organization.

Benefits

• medical
• dental
• vision
• life insurance options
• short-term disability
• 401(k)
• weekly pay
• and more

Qualifications

• 2+ Years Customer Service Experience
• Logistics and PO experience strongly preferred
• Strong interpersonal and communication skills, and multi-tasking ability.
• Proficient with MS Excel & ERP systems (SAP or Peoplesoft)
• AP/AR experience is a plus
• Bachelor's degree is preferred

Job Responsibilities

• Confirming dispatched purchase orders with the suppliers
• Proactively communicating any PO date or status changes with the client requestor
• Tracking and tracing of PO’s from the initial confirmation to delivery.
• Create, develop, and maintain daily client open PO’s files.
• Ensure questions are routed to the appropriate team member.
• Frequent contact with the supplier over the phone, and / or via email
• Respond to requests concerning shipments in a timely manner
• Anticipate problem transactions and root cause for report to customer Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies.

Johnson Service Group (JSG) is an Equal Opportunity Employer.

JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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