Client Care Specialist

Ethos Veterinary Health; Chicago (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Life Insurance & Disability Insurance

CE Allowance & Professional dev

Job summary

Premier Veterinary Group in Chicago, IL is seeking a Client Care Specialist to join our emergency and specialty care team. This role focuses on delivering compassionate client support, managing records, and coordinating appointments in a fast-paced hospital environment.

You will be the welcoming first point of contact for clients and their pets, ensuring accuracy in documents and patient records while upholding the highest standard of customer service.

Qualifications

• Excellent interpersonal skills and the ability to develop positive working relationships.
• Fundamental knowledge of Windows-based computer programs.
• Proven effective communication and multitasking abilities.

Responsibilities

• Welcome clients in a friendly, helpful and compassionate manner.
• Prepare and review documents and medical records accurately.
• Educate and advise clients regarding Premier services and practices.
• Process appointments, emergencies, and client requests with high care quality.
• Process admissions and discharges accurately; schedule follow-up appointments.
• Process invoices and payments accurately.
• Update client/pet records in compliance with hospital requirements.
• Assist with other administrative duties such as scanning, faxing, emailing.

Skills

Interpersonal skills

Windows proficiency

Multitasking

Customer service

Communication

Tools

Windows

Job description

Client Care Specialist
Location:Chicago, IL
Schedule: Full Time | 2nd shift - mostly afternoons and evenings | Rotating Weekends | No Overnights!
Compensation: $20-23/hr | + $5 Weekend Shift Differential

The Premier Veterinary Group in Chicago, IL is hiring a full- time Client Care Specialist to join our outstanding team!

Why Join Premier Veterinary Group, Chicago?

Join a collaborative team committed to delivering exceptional emergency and specialty care using advanced technology and state-of-the-art equipment. As a Customer Service Representative, you’ll create a welcoming first impression while providing compassionate, attentive support to pets and their families. You’ll be part of a supportive, team-first culture where your contributions are valued and professional growth is encouraged. Most importantly, you’ll make a meaningful difference for our clients, patients, and veterinary community every day.

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding Premierservices and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example

What You Bring:

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Have a fundamental knowledge of windows based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply
• Willing and able to provide exceptional customer service
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Perks & Benefits:

• Medical, Dental and Vision insurance-Multiple health plan options so that you can choose something that suits your needs best.
• Life Insurance, Disability Insurance, FSA, HSA
• Employee Assistance Program
• Uniforms
• Generous CE Allowance
• Professional development assistance
• Hands on learning as well as opportunities for credentialing
• Onsite continuing education events as well as virtual learning platforms
• Veterinary Social Worker on site!

Premier Veterinary Group believes that all veterinarians, pets, and pet owners deserve premier experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor, and dignity toward our patients, clients, and colleagues.

Surrounding Areas

Our Chicago hospital is within commuting distance of many veterinary professionals throughout Chicago's North Side and the surrounding suburbs, including:

• Irving Park
• Avondale
• North Center
• Roscoe Village
• Albany Park
• Logan Square
• Lakeview
• Lincoln Square
• Ravenswood
• Bucktown
• Wicker Park
• Portage Park
• Jefferson Park
• Old Irving Park
• Belmont Cragin
• North Park
• Edgebrook
• Lincoln Park
• Andersonville
• Edgewater
• Skokie
• Norridge
• Harwood Heights
• Park Ridge
• Morton Grove
• Evanston
• Northfield
• Northbrook

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest
level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion,
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin,
veteran status or any other basis covered by appropriate law. All employment is decided based on
qualifications, competence, merit, and business need.