Client Care Representative/Veterinary Assistant

Ethos Veterinary Health; Mundelein (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid time off

Uniforms provided + allowance

Pet care and employee discounts

CE allowance and professional growth

Job summary

Ethos Veterinary Health in Mundelein is hiring for a Hybrid Client Care Representative/Veterinary Assistant. The role blends front-desk support with hands-on patient care during overnight shifts, offering a dynamic environment.

You will help with client questions, appointment coordination, and keeping accurate records, while supporting hospitalized patients and the medical team through various duties.

Qualifications

• One year of experience in veterinary medicine or completion of a veterinary assistant program preferred but not required.
• Experience communicating with clients via phone and in person.
• Willingness to learn and apply new skills to daily patient care and hospital tasks.
• Strong written and verbal communication and collaborative approach.

Responsibilities

• Welcome clients with compassion and professionalism; coordinate appointments, emergencies, and requests.
• Prepare and maintain accurate client/patient records per policies and legal requirements.
• Process invoices/payments; assist with scanning, emailing, and faxing.

Skills

Client communication

Veterinary experience

Multitasking

Written and verbal communication

Team collaboration

Education

Vet assistant program

Job description

Hybrid Role: Client Care Representative/Veterinary Assistant

Location: This Is An Onsite Position InMundelein, IL

Schedule: Full-Time | 3rd Shift | Schedule Will Be Either 3/12's; 7pm-7am Three Overnights Per Week OR 4/9's - 10pm-7am Four Overnights per Week | Every Other Weekend

Compensation: $16 +/ hr Depending On Experience | Applicable Shift Differentials - $5/hr for Overnights

Why Join Premier Veterinary Group, Mundelein

At Premier Veterinary Group Mundelein, you'll be part of a collaborative team where your skills, compassion, and dedication make a real difference every day. Our brand-new, state-of-the-art hospital provides the advanced technology, equipment, and resources you need to deliver exceptional patient care while continuing to grow your clinical expertise. You'll work alongside experienced emergency clinicians, a board-certified surgeon, and a supportive team that values mentorship, teamwork, and continuous learning. Whether you're caring for urgent cases or assisting with advanced procedures, every shift offers opportunities to expand your skills and make a lasting impact on the lives of pets and their families.

In Your Day-To-Day, You Will

• Welcome clients with compassion and professionalism, answer questions about hospital services, and coordinate appointments, emergencies, and client requests.
• Prepare, review, and maintain accurate client and patient records in accordance with hospital policies and legal requirements.
• Process invoices and payments accurately and assist with administrative tasks, including scanning, emailing, and faxing.
• Recognize client concerns that fall outside established protocols and seek guidance from the appropriate team member.
• Safely restrain patients for examinations, treatments, and diagnostic procedures.
• Support hospitalized patients by providing meals according to their care plans, taking them outside for walks, and monitoring their comfort and well-being.
• Clean and sanitize kennels, treatment areas, and hospital floors; complete laundry; and keep supplies stocked and organized.
• Collaborate with client service and medical teams to prioritize tasks, maintain efficient hospital operations, and support a positive client and patient experience.
• Remain flexible throughout your shift, moving between front desk responsibilities and hands-on patient care in the treatment area as hospital needs change.

What You Bring

• At least one year of experience in veterinary medicine or completion of a veterinary assistant program is preferred but not required.
• Previous experience with client communication, including answering phones and interacting with clients in person.
• A strong desire to learn and apply new knowledge and skills to daily patient care and hospital responsibilities.
• Effective written and verbal communication skills and a collaborative approach to working with others.
• Reliability, a strong work ethic, and consistent follow-through on tasks and projects.
• The ability to multitask, prioritize competing needs, and stay motivated in a fast-paced environment.
• An understanding of relevant procedures, requirements, regulations, and hospital policies, with the ability to apply them appropriately.
• The ability to safely handle and restrain animals, including fractious patients, weighing up to 50 pounds without assistance.

Perks & Benefits

• Build your foundation in veterinary care. Ask us about the Approved Veterinary Assistant program, designed to strengthen your knowledge and skills as you grow your career in veterinary medicine!
• Take the next step toward becoming credentialed. Ask us about our Penn Foster sponsorship program, designed to support your path to veterinary technician licensure, along with veterinary technician education sponsorships and a 16-week VTNE Study Group.
• Keep learning, keep growing. Enjoy a generous CE allowance, free VetBloom access with RACE-approved CE, onsite continuing education events, and virtual learning opportunities.
• Build a career with support. Professional development assistance, VTS support, and hands-on training with our Learning & Development Trainers help new and experienced team members expand their skills.
• Choose coverage that fits your life. Medical, dental, and vision insurance include multiple health plan options, plus HSA and FSA options.
• Plan for the unexpected. Access life insurance and AD&D insurance, short- and long-term disability coverage, and critical illness, accident, and hospital indemnity insurance options.
• Support for your wellbeing. Access our Employee Assistance Program and an onsite Veterinary Social Worker for additional support
• Invest in your future. Save for retirement with a 401(k) and employer match.
• Make time for yourself. Paid time off helps you rest, recharge, and enjoy life outside of work.
• Care for your own pets, too. Take advantage of employee discounts, veterinary service benefits, and discounts on pet insurance and NVA Pet Resorts.
• Help your money go further. Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans.
• Get ready for your workday. Uniforms and a uniform allowance help support your workwear needs.
• Bring great people to the team. Earn employee referral bonuses when you help connect us with talented new colleagues.

Surrounding Areas

Premier Veterinary Group Mundelein is within commuting distance of many veterinary professionals throughout Lake County and Chicago's northern suburbs, including:

• Libertyville
• Vernon Hills
• Hawthorn Woods
• Long Grove
• Grayslake
• Lake Zurich
• Buffalo Grove
• Lincolnshire
• Wauconda
• Deerfield
• Kildeer
• Gurnee
• Round Lake
• Lake Forest
• Highland Park
• Northbrook
• Palatine
• Arlington Heights
• Barrington
• Cary
• Crystal Lake
• McHenry
• Antioch
• Waukegan
• Kenosha, WI

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.