Client Services Representative

Ethos Veterinary Health; Cincinnati (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Continuing education opportunities

VTNE study group

VetBloom access (RACE-approved CE)

Employee pet stipend

Employee pet wellness benefits

Referral bonus program

401k + company match

Generous PTO

Job summary

Ethos Veterinary Health in Cincinnati, OH is seeking a Client Service Representative to join our emergency/specialty hospital team. This full-time role features rotating weekday hours (8am-4pm and 8am-6pm) with weekend differentials, supporting front desk operations and client communication.

You will greet emergency clients, manage high-volume calls, maintain patient records, and collaborate with doctors and technicians.

Qualifications

• Previous client service experience required; veterinary or medical experience preferred.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Proficiency with office software and systems.
• Excellent verbal and written communication.
• Successful candidates must be able to work independently overnight while maintaining strong teamwork with medical staff.

Responsibilities

• Manage high-volume incoming phone calls and client communication.
• Greet and assist emergency and specialty clients.
• Support front desk and administrative hospital operations overnight.
• Maintain accurate medical and client records.
• Collaborate closely with veterinary technicians, assistants, and doctors.
• Assist with patient intake and emergency workflow coordination.
• Maintain organization, cleanliness, and professionalism in client-facing areas.
• Support clients with empathy and discretion in emotional situations.

Skills

Client service

Organizational skills

Fast-paced environment

Office software

Verbal & written communication

Overnight independence

Tools

MS Office

Job description

Client Service Representative
Location: Cincinnati, OH
Schedule: Full Time | 1st shift | Rotating Weekly Schedule; Week 1; 8am-4pm - Week 2; 8am-6pm | Rotating Weekends
Compensation: $17 /hr +, Wage Is Dependent On Experience | $2 Weekend Shift Differential

Why join Care Center, Cincinnati

At Care Center Cincinnati, you're part of a team that is passionate about strengthening the bond between pets and those who love them. Our state-of-the-art specialty and emergency hospital is built on compassion, teamwork, respect, and clinical excellence, where each member plays an important role in delivering exceptional patient care. You'll work alongside experienced veterinary professionals in a collaborative environment that values open communication, continuous learning, and mutual support. Here, your skills and dedication will make a meaningful difference—not only for patients and their families, but also for the referring veterinary community we proudly serve. If you seek a purpose-driven career, grow, contribute, and truly belong, you'll find it at Care Center Cincinnati.

In Your Day-To-Day, You Will

• Manage high-volume incoming phone calls and client communication
• Greet and assist emergency and specialty clients
• Support front desk and administrative hospital operations overnight
• Maintain accurate medical and client records
• Collaborate closely with veterinary technicians, assistants, and doctors
• Assist with patient intake and emergency workflow coordination
• Maintain organization, cleanliness, and professionalism throughout client-facings areas of the hospital
• Support clients through emotionally sensitive situations with compassion and discretion

What You Bring

• Previous client service/customer service experience required; veterinary or medical experience preferred
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment
• Proficiency with office software and systems
• Excellent verbal and written communication
• Successful candidates must be able to work independently overnight while maintaining strong teamwork and communication with medical staff

Perks & Benefits

• Continuing education opportunities
• 16-Week VTNE Study Group
• Free VetBloom access (RACE-approved CE)
• Employee pet stipend
• Employee pet wellness benefits
• NVA Pet Resort Discount + Pet Insurance Discount Uniform allowance
• Referral bonus program
• Breakdown of health insurance benefits
  • Medical, vision, and dental insurance
  • Free therapy through TalkSpace
  • AD&D insurance
  • Life insurance
  • Long term disability
  • Company paid short term disability
  • FSA/HSA available
• 401k + company match
• Employee Assistance Program
• Generous PTO allowance

As the first point of contact for many emergency and specialty clients, CSRs play a critical role in supporting hospital operations, maintaining efficient patient flow, and guiding clients through emotional or urgent situations with empathy and professionalism.

Why Join Care Center?

Work alongside tenured coworkers and doctors who are dedicated to growth, creating an environment that allows you to thrive.

Quality Medicine. Our team of Doctors and Technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment to our patients.

Supportive environment that will encourage you to be the best you can be. We place a high value on continuing education and on-going training. Be ready for opportunities to learn & grow!

Collaboration & Teamwork: We value the diverse experiences and skills that each team member has to offer, and we work together to deliver high quality care to our patients.

Care Center Cincinnati is within commuting distance of many veterinary professionals throughout Greater Cincinnati and Northern Kentucky, including:

• Blue Ash
• Montgomery
• Sharonville
• Mason
• Loveland
• Milford
• West Chester
• Fairfield
• Springdale
• Forest Park
• Cincinnati
• Madeira
• Indian Hill
• Kenwood
• Deer Park
• Reading
• Wyoming
• Glendale
• Evendale
• West Chester Township
• Mason
• Milford
• Loveland
• Florence, KY
• Erlanger, KY
• Edgewood, KY
• Crestview Hills, KY
• Fort Mitchell, KY
• Independence, KY
• Hebron, KY
• Bellevue, KY
• Dayton, KY

About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.