Client Care Specialist

Ethos Veterinary Health; Bowie (MD); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health, Dental & Vision Insurance

Paid Time Off & Wellness Time Off

Wellness Program

Life Insurance

401(K) Matching

Employee Assistance Program

Employee Discount

Job summary

Ethos Veterinary Health, a multi-hospital network, is hiring a full-time Client Care Specialist for the Dogs & Cats ER & Specialty in Bowie, MD. The role requires night availability and strong client communication skills to support a busy 24/7 veterinary hospital environment.

You will join a collaborative team and provide exceptional client experiences while handling phone systems and front desk duties. Benefits include health, dental & vision coverage, paid time off, 401(k) matching, and

Qualifications

• Minimum 1 year experience in a receptionist setting.
• Excellent communication and client service skills.
• Available for nights, weekends, holidays, and some on-call duties.
• Ability to learn and adapt quickly in a fast-paced clinic environment.

Skills

Communication

Teamwork in large teams

Customer service

Night shift readiness

Independent work

Tools

EzyVet

SmartFlow

Microsoft Word

Outlook

Job description

Dogs & Cats ER & Specialty in Bowie, MD is hiring a full- time Client Care Specialist to join our outstanding team!

Compensation: $18- 20/hr and is based on experience and skill level.
Schedule: Overnight shifts needed.5/8 or 4/10 hour shifts per week. Weekends and holidays as needed with on- call requirements.

About us

Step into an exceptional career at Dogs and Cats Emergency Specialists (DCES), a 24/7 state-of-the-art veterinary hospital like no other. At DCES, we're committed to fostering a culture built on Compassion, Collaboration, Education, and Integrity. Our status as a teaching hospital with seven specialist departments offers unparalleled opportunities for continuous growth and career advancement.

Our work environment includes:

• Cutting-edge technology, including a fully integrated in-house laboratory, digital radiography, ultrasound, on-site CT and MRI, video endoscopy, cystoscopy, laparoscopy, fluoroscopy, climate-controlled oxygen therapy, and a telemetric ECG system.
• Wellness Program and the support of a full-time, on-site veterinary social worker who understands and addresses the unique mental health challenges faced by veterinary professionals.
• Professional Growth and Skill Enhancement Program designed to empower individuals with the tools and resources they need to achieve their career aspirations and continually develop their skills.

Job Requirements:

• Minimum of 1 year of experience in a receptionist setting
• Demonstrated excellence communication skills
• Availability for nights, weekends, holidays, and limited on-call duties
• Strong desire to learn and grow in the role.
• Ability to work efficiently and independently in a fast-paced, high-intensity environment.

Required Skills:

• Shares our commitment to our mission, vision, and values.
• Enthusiastic and compassionate nature, providing an excellent experience for clients.
• Expertise in interpreting meows, barks, and chirps—telepathic skills are a plus!
• Seeking candidates experienced in thriving within large teams (80+ members)
• Basic computer skills with proficiency in Microsoft Word and Outlook email.
• Proficient in managing multi-line phone systems for efficient communication.
• Knowledge of EzyVet and Smartflow software platforms is a plus.
• Prior experience in the veterinary industry is preferred.

Benefits:

• Tuition Reimbursement for qualified employees
• Health, Dental & Vision Insurance
• Paid Time Off & Wellness Time Off
• Wellness Program
• Life Insurance
• 401(K) Matching
• Employee Assistance Program
• Employee Discount

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow—clinically, professionally, and personally.
At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Join Us
At Ethos, this isn't just a job—it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.