Client Care & Scheduling Specialist

MLS Educational Consultants, Inc.; McLean (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

MLS Educational Consultants, Inc. in McLean, VA, seeks a Client Care Specialist to handle front-desk and scheduling duties, greet walk-ins, manage records, and support the Scheduling Team with client communication.

You will coordinate lessons and meetings, prepare registration materials, monitor inboxes, and ensure timely responses to clients, while maintaining confidentiality and a professional office presence.

Qualifications

• Excellent organizational skills and attention to detail.
• Ability to work independently and adapt flexibly to scheduling needs.
• Willingness to work outside standard hours when required.
• Strong teamwork and communication with staff.
• Experience handling confidential information preferred.

Responsibilities

• Grow the practice through timely client communication and service quality.
• Monitor scheduling inbox and respond promptly to clients.
• Communicate with clients mainly by phone and email confirmations.
• Ensure daily email responses within 12 hours.
• Maintain scheduling inbox with <= 20 emails daily.
• Post client updates to student profiles in Teachworks.
• Schedule lessons with tutors and coordinate with management.
• Attend daily collaboration sessions to organize new and rescheduled lessons.
• Advise management if additional tutoring staff are needed.
• Coordinate with schedulers and sharing client information.
• Read minutes from meetings to stay informed about students of concern.
• Provide information to tutors at client engagement start.
• Schedule part-time staff and substitutes as needed.
• Onboard new clients with registrations and access links.
• Maintain student emergency forms and confidential documents.
• Request testing reports and 504/IEP documents whenever available.

Skills

Organizational skills

Detail oriented

Independent worker

Flexible schedule

Team collaboration

Communication skills

Multi-portal navigation

Job description

MLS Educational Consultants, Inc. in McLean, VA, seeks a Client Care Specialist to handle front-desk and scheduling duties, greet walk-ins, manage records, and support the Scheduling Team with client communication.

You will coordinate lessons and meetings, prepare registration materials, monitor inboxes, and ensure timely responses to clients, while maintaining confidentiality and a professional office presence.