Client Care Scheduler — Front Office Coordinator

Senior Helpers Parent Account; Anchorage (AK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Free Tele-Health Insurance

Short & Long-term Disability

Paid Time Off

Pay On Demand

Bonus structure

Discount programs

Job summary

Senior Helpers of Alaska is seeking a Front Office Coordinator to support daily operations and ensure clients receive care from our caregiving team. You will organize schedules for best coverage, maintain records, and provide exceptional customer service to clients and families.

The role involves answering calls, scheduling caregivers, and coordination between clients and staff. Strong organization and communication skills are essential in a fast-paced environment.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Previous customer service experience is preferred.
• Minimum of one year in staffing/scheduling/logistics is preferred.
• Knowledge of home care/healthcare staffing is preferred.
• Excellent organization and communication skills.
• Ability to multi-task and adapt in a fast-paced environment.
• Strong client interaction skills and professionalism on calls.

Responsibilities

• Answer phones and respond to client and caregiver inquiries.
• Manage caregiver schedules to ensure dependable coverage for clients.
• After-hours on-call escalation.
• Coordinate introductions between clients and caregivers.
• Organize office paperwork, timesheets, and client records.
• Occasional emergency caregiver shift coverage.

Skills

Customer service

Scheduling & logistics

Organization

Communication skills

Multi-tasking

Team player

Phone handling

Problem solving

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

Company scheduling software

Job description

Senior Helpers of Alaska is seeking a Front Office Coordinator to support daily operations and ensure clients receive care from our caregiving team. You will organize schedules for best coverage, maintain records, and provide exceptional customer service to clients and families.

The role involves answering calls, scheduling caregivers, and coordination between clients and staff. Strong organization and communication skills are essential in a fast-paced environment.