Front Office Staff

Senior Helpers Parent Account; Anchorage (AK); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Free Tele-Health Insurance

Short & Long-term Disability

Paid Time Off

Pay On Demand

Bonus structure

Discount programs

Job summary

Senior Helpers of Alaska is seeking a Front Office Coordinator to support daily operations and ensure clients receive care from our caregiving team. You will organize schedules for best coverage, maintain records, and provide exceptional customer service to clients and families.

The role involves answering calls, scheduling caregivers, and coordination between clients and staff. Strong organization and communication skills are essential in a fast-paced environment.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Previous customer service experience is preferred.
• Minimum of one year in staffing/scheduling/logistics is preferred.
• Knowledge of home care/healthcare staffing is preferred.
• Excellent organization and communication skills.
• Ability to multi-task and adapt in a fast-paced environment.
• Strong client interaction skills and professionalism on calls.

Responsibilities

• Answer phones and respond to client and caregiver inquiries.
• Manage caregiver schedules to ensure dependable coverage for clients.
• After-hours on-call escalation.
• Coordinate introductions between clients and caregivers.
• Organize office paperwork, timesheets, and client records.
• Occasional emergency caregiver shift coverage.

Skills

Customer service

Scheduling & logistics

Organization

Communication skills

Multi-tasking

Team player

Phone handling

Problem solving

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

Company scheduling software

Job description

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of Alaska is the company for you.

Our Front Office Coordinator will be a vital team member in the daily operations of our company. Our Front Office Coordinator will ensure that our clients receive the care they need from our caregiving team. individuals who enjoys organizing schedules for best coverage, recordkeeping, problem-solving, and customer service will love this job are encouraged to apply!

What will your day look like?

• Answering phones and responding to client and caregiver inquiries.
• Managing a schedule for caregivers to ensure dependable coverage for our senior clients
• After Hours on call escalation
• Intros between clients and caregivers
• Organization of office paperwork, copies, filing, timesheets and client records.
• Occasional emergency caregiver shift coverage.

Enjoy Our Job Benefits:

• 401(k) matching
• Free Tele-Health Insurance
• Short team & Long-term Disability
• Paid Time Off
• Pay On Demand
• Bonus structure
• Varied Discount Programs

Why Work for Senior Helpers?

• Great Place to Work® Certified—91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony

General Duties and Responsibilities but not limited to:

• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Track and record in company software for all scheduling changes.
• Accept on-call duty averaging two weeks per month and as directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• Assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

What We’re Looking For Our Scheduler to Have:

• High School Diploma or equivalent (GED) is required, Associate’s degree preferred
• Previous experience in customer service preferred
• Minimum of one year in a staffing/scheduling/logistics position preferred
• Knowledge of general home care/healthcare staffing preferred
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
• Excellent problem-solving and creative-solution abilities

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news