Client Care & Sales Specialist

Namify, LLC; Springville, Northern (UT, KY); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

PTO accrual

Paid holidays

Experience days

Medical insurance

Telehealth

Accident insurance

Dental

Vision

Life insurance

401(k) match

Job summary

Namify is hiring a Customer Service Representative in Springville, Utah. This entry-level role blends service and sales, handling inbound calls, emails, and chats to help clients look their best across the US. You will promote products, process orders, and collaborate with teams to meet company goals.

The position is full-time, on-site with benefits including PTO, holidays, medical, and a 401(k) plan. Ideal candidates have at least one year in customer service or sales, strong communication,

Qualifications

• Minimum 1 year of customer service and/or sales experience in an office or call center environment (retail-only and food service experience does not meet this requirement)
• Previous Customer Support or Customer Service Experience is required
• Proficient in data entry and experience processing customer orders accurately and efficiently
• Strong customer service soft skills — friendly, upbeat, and professional communication style
• Demonstrated computer literacy, including proficiency in Google Suite and ability to navigate web-based systems and tools
• Have a strong understanding of the importance of Customer Service and how to be effective at it
• Have a basic level of sales ability and a willingness to sell
• A willingness to learn, adapt, and continuously improve skills
• Ability to manage multiple tasks and priorities in a fast-paced, detail-oriented environment
• Must be at least 18 years of age

Responsibilities

• Answer and field inbound calls
• Assist clients with product, billing, and/or order questions including assistance in placing orders
• Work in teams to achieve company goals
• Provide exceptional customer service in a professional manner
• Cross-train on company-wide manufacturing processes
• Cross-sell and up-sell products that will help promote the clients brands
• Resolve any concerns for the client to provide ease of ordering
• Assist with occasional piecework/processing jobs as needed
• All other duties as assigned

Skills

Customer service

Sales experience

Data entry

Google Suite

Communication

Multitasking

Professional demeanor

Tools

Web-based order systems

Google Suite (tools)

Job description

Namify is hiring a Customer Service Representative in Springville, Utah. This entry-level role blends service and sales, handling inbound calls, emails, and chats to help clients look their best across the US. You will promote products, process orders, and collaborate with teams to meet company goals.

The position is full-time, on-site with benefits including PTO, holidays, medical, and a 401(k) plan. Ideal candidates have at least one year in customer service or sales, strong communication,