Customer Service & Sales Champion — On‑Site

Paylocity; Springville (UT); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

PTO accrual

Paid holidays

2 paid experience days

Medical insurance

Telehealth

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Job summary

Namify’s Customer Service Representatives (CSRs) manage assigned client accounts across the US ensuring a positive client experience. As an entry-level job, you have the ability to make a difference for companies as you make them look their best. This position is a great mix of Customer Service and Sales.

You may be required to assist walk-in traffic as well. In this role you will answer calls, respond to emails and chats, manage orders through production, and collaborate with teams to meet

Qualifications

• Minimum 1 year of customer service and/or sales experience in an office or call center environment.
• Previous Customer Support or Customer Service Experience is required.
• Proficient in data entry and processing orders accurately.
• Strong customer service skills — friendly, upbeat and professional.
• Proficient with Google Suite and web-based systems.
• Willingness to sell and learn in a fast-paced environment.
• 18+ years old.

Responsibilities

• Answer and field inbound calls.
• Respond and communicate with clients, co-workers, and vendors via email, phone, and web chat.
• Be proactive about customer outreach and account management.
• Promote and increase client retention and sales.
• Ensure orders move through production and handle returns in the queue.
• Cross-sell and up-sell products to promote client brands.
• Assist with order questions and product/billing inquiries.

Skills

Customer service

Sales experience

Data entry

Google Suite

Communication skills

Bilingual Spanish-English

Tools

Google Suite

Job description

Namify’s Customer Service Representatives (CSRs) manage assigned client accounts across the US ensuring a positive client experience. As an entry-level job, you have the ability to make a difference for companies as you make them look their best. This position is a great mix of Customer Service and Sales.

You may be required to assist walk-in traffic as well. In this role you will answer calls, respond to emails and chats, manage orders through production, and collaborate with teams to meet