Client Care Representative (Toyota)

Nucar Southern New England; Walpole (MA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Vacation pay

Life insurance

Disability insurance

Employee assistance

Job summary

Nucar Toyota of Norwood is seeking a proactive Client Care Representative to manage inbound/outbound calls, qualify leads, and schedule appointments to drive sales and service growth.

You will use CRM software to log interactions, nurture customer relationships, and collaborate with sales and service teams to optimize the customer experience and dealership profitability.

Qualifications

• High school diploma or equivalent (required).
• Experience in automotive industry or a similar customer-facing role is an advantage.
• Prior experience in sales, marketing, or customer service roles is highly preferred.

Responsibilities

• Handle inbound and outbound calls, emails, and text inquiries related to vehicle sales and services.
• Qualify leads by gathering relevant customer information and determining their needs.
• Generate new business opportunities by following up on web inquiries, social media interactions, and previous customer interactions.
• Schedule sales appointments for customers and ensure proper handoffs to relevant departments.
• Provide exceptional customer service and resolve customer issues or escalate as needed.
• Utilize CRM software to log and track all customer interactions and leads; maintain accurate records.
• Coordinate with sales and service teams to ensure smooth handoffs and follow-ups on leads and inquiries.
• Assist with marketing campaigns by reaching out to previous customers and driving showroom traffic.

Skills

Communication Skills

Customer-Focused

Organization

Technological Proficiency

Selling skills

Attention to Detail

Team Player

Education

High school diploma or equivalent

Tools

CRM software

Job description

Nucar Toyota of Norwood is hiring for our Client Care call center

An Automotive Client Care Representative, also known as Business Development Representative, is responsible for handling inbound and outbound customer communications, fostering customer relationships, and driving dealership growth by generating leads and setting appointments. This role is integral to enhancing customer satisfaction, increasing sales, and improving service department efficiency. The Client Care Representative works closely with sales and service departments to ensure a seamless customer experience and maximize dealership profitability.

Key Responsibilities

Lead Generation and Management

• Handle inbound and outbound calls, emails, and text inquiries related to vehicle sales and services.
• Qualify leads by gathering relevant customer information and determining their needs.
• Generate new business opportunities by following up on web inquiries, social media interactions, and previous customer interactions.

Appointment Setting

• Schedule sales appointments for customers, ensuring they are effectively communicated with the relevant departments.
• Ensure all appointments are confirmed and followed up on in a timely manner.

Customer Service

• Provide exceptional customer service by addressing questions, concerns, and inquiries professionally and promptly.
• Maintain a courteous and friendly attitude during all interactions with customers.
• Resolve customer issues and concerns or elevate them to the appropriate team members.

CRM and Database Management

• Utilize Customer Relationship Management (CRM) software to log and track all customer interactions and leads.
• Maintain accurate customer information in the dealership database.

Collaboration with Sales and Service Teams

• Coordinate with the sales and service departments to ensure smooth handoffs and follow-ups on leads and customer inquiries.
• Communicate customer needs and preferences to the relevant teams to optimize the sales or service process.

Marketing and Outreach

• Assist with marketing campaigns by reaching out to previous customers, promoting special offers, and driving traffic to the dealership.
• Conduct follow-up calls or messages with unsold showroom traffic, service customers, and internet leads.

Skills and Qualifications

• Communication Skills: Excellent verbal and written communication skills, with a professional and friendly phone manner.
• Customer-Focused: A strong customer service orientation and ability to build relationships.
• Organization: Ability to manage multiple tasks and prioritize effectively.
• Technological Proficiency: Experience using CRM systems and other dealership software, with basic computer skills.
• Selling skills: Knowledge of sales techniques and ability to handle objections, upsell, and promote dealership offerings.
• Attention to Detail: Meticulous in maintaining records and following up on customer needs.
• Team Player: Ability to work well with others in a fast-paced environment.

Education and Experience

• High school diploma or equivalent required; some college education preferred.
• Experience in the automotive industry or a similar customer-facing role is an advantage.
• Prior experience in sales, marketing, or customer service roles is highly preferred.

We offer

• Exceptional earnings base plus commission and bonuses
• Medical, dental, vision, life, and disability Insurance
• Career advancement opportunities
• Paid vacation
• 401(K) with company contribution
• Employee Assistance Program
• Drug-free workplace
• Anniversary bonus

DCD Automotive/Nucar is an Equal Opportunity Employer, which operates in a safe, drug free facilities.