Client Care Representative - Raleigh, NC

Cozy Cat Veterinary Hospital; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Health insurance (medical, dental, and

Vision

Job summary

Cozy Cat Veterinary Hospital is a three-doctor, cat-only practice dedicated to exceptional care in a welcoming environment. We are hiring a Client Care Representative to be the warm first hello for our feline patients and their people, joining a team that prioritizes support, learning, and a positive visit for every client.

The role offers a Monday–Friday schedule with rotating Saturdays, a friendly team, and opportunities for growth, with benefits and a focus on work-life balance for our staff.

Qualifications

• Experience in veterinary settings is a plus but not required.
• A love for working with people and cats is essential.
• Strong communication and organizational abilities are valued.

Responsibilities

• Welcome clients and their cats with warmth and professionalism.
• Communicate clearly to inform and support clients.
• Build relationships with clients and maintain a smooth front desk operation.
• Keep the front of the hospital organized and running smoothly with attention to detail.
• Collaborate with doctors and team to ensure a great patient experience.
• Stay calm and professional during busy days.

Skills

Customer service

Communication

Teamwork

Organizational skills

Job description

Who we are

Cozy Cat Veterinary Hospital is Hiring a Client Care Representative!

Position Details

Role: Client Care Representative

Status: Full-Time

Salary: Negotiable based on experience

Schedule: Monday-Friday with rotating Saturdays. Specific hours to be determined during the interview process.

Experience: Veterinary experience is a plus but not required

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Love cats, love people, and want a front desk role where your team genuinely has your back?

Cozy Cat Veterinary Hospital is a three-doctor, cat-only veterinary hospital dedicated to providing exceptional care in a welcoming, cat-friendly environment. We’re looking for a friendly, compassionate, and team-oriented Client Care Representative to be the warm first hello for our feline patients and their people.

Our team believes in supporting one another, continuing to learn, and making every visit a positive experience. With a predictable Monday-Friday schedule, rotating Saturdays, actual lunch breaks, and no overnight shifts or major holidays, you can bring your best to work and still enjoy life outside of it.

If you enjoy building relationships, communicating with clients, and being part of a collaborative team, you might be the purr-fect fit!

Why Our Client Care Specialists Love It Here

• Cat-only practice: Work exclusively with feline patients in a calm, cat-friendly environment.
• Variety every day: Our case mix includes wellness care, surgery, dentistry, acupuncture, and more, so there’s always something new to learn as a Client Care Representative.
• Technology we’re proud of: Work alongside digital radiology, ultrasound, and in-house laboratory equipment.
• Real work-life balance: Predictable scheduling, actual lunch breaks, and no overnight shifts or major holidays.
• A supportive team: Join a collaborative group that values communication, teamwork, mentorship, and professional development.
• Room to grow: We invest in our people through ongoing training and learning opportunities.

What You’ll Do

As our Client Care Representative, you’ll:

• Welcome clients and their cats with warmth, making every visit feel positive from the moment they walk in
• Communicate clearly and compassionately so clients feel informed, welcomed, and cared for
• Build lasting relationships with the cat owners who trust us with their feline family members
• Keep the front of the hospital organized and running smoothly with close attention to detail
• Collaborate with our doctors and team to support a great experience for every patient and client
• Stay calm, compassionate, and professional during busy, fast-paced days

Responsibilities may vary based on hospital needs as well as your experience and training.

What You’ll Bring

Our ideal Client Care Representative brings:

• A genuine love for working with both people and cats
• Excellent communication and customer service skills
• An organized, dependable, and detail-oriented approach
• A positive attitude and a willingness to learn
• The ability to thrive in a fast-paced environment while maintaining compassion and professionalism
• A team-first mindset and enjoyment of a supportive, collaborative workplace
• Veterinary experience is a plus but not required; a great attitude, strong communication skills, and a passion for learning are just as important

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, and inclusion are core values of Cozy Cat Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.