Field-Based Homecare Navigator & Client Advocate

Focus Healthcare; Liberty (MO); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K – employer match up to 4%

Mileage reimbursement

Cellphone reimbursement

Paid time off

Hybrid work environment

Job summary

Focus Healthcare is seeking a Homecare Navigator to act as the primary relationship manager for clients and their families, guiding them from inquiry through every stage of care. You’ll own intake and assessment, onboard new clients, and be the trusted contact for the life of service, building community-ready care plans and coordinating with caregivers.

This hybrid, field-based role requires strong relationship skills, independence in the field, and travel across the service area to ensure

Qualifications

• Experience in home care, social work, healthcare, human services, case management, client relations, or account management.
• Background in intakes, assessments, or care plan development strongly preferred.
• Experience with Medicaid waiver programs, service coordinators, older adults, or family caregivers a plus.
• Excellent relationship-building, communication, and conflict-resolution skills.

Responsibilities

• Serve as the first point of contact for new client inquiries and conduct in-home, non-clinical assessments.
• Determine when a case needs escalation to a nurse, and route it accordingly.
• Build accurate, thorough care plans and guide clients through intake documentation and next steps.
• Guide new clients and families through onboarding, setting expectations for scheduling and service.
• Partner with scheduling and operations to support caregiver match and timely start of care.
• Stay in close contact during a client's first weeks to resolve issues early.
• Build lasting relationships with clients and families through regular visits and check-ins.
• Spot early signs of dissatisfaction and create proactive retention plans.
• Own client concerns through to resolution and follow up to confirm resolution.
• Confirm caregivers follow the plan of care through home visits and service reviews.
• Keep care plans current and document visits, calls, and concerns promptly.
• Partner with operations, scheduling, quality, and caregiver teams to resolve gaps.
• Build strong relationships with state service coordinators and referral partners.

Skills

Client relationship management

Intake & assessment

Care coordination

Travel & field work

Job description

Focus Healthcare is seeking a Homecare Navigator to act as the primary relationship manager for clients and their families, guiding them from inquiry through every stage of care. You’ll own intake and assessment, onboard new clients, and be the trusted contact for the life of service, building community-ready care plans and coordinating with caregivers.

This hybrid, field-based role requires strong relationship skills, independence in the field, and travel across the service area to ensure