Care Coordination Pro — Elevate Client Experience

Comfort Keepers group; Florence, Northern (SC, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Comfort Keepers is seeking an Internal Care Coordinator to lead client care planning and coordination, aligning caregivers and clients with high-quality service. You will build trust and ensure smooth scheduling while upholding company values and regulatory standards.

The role emphasizes proactive problem-solving, collaboration across teams, and compassionate communication with clients and caregivers to deliver exceptional in-home care outcomes.

Qualifications

• Background in customer service, recruitment, or scheduling.
• Ability to work under time constraints and manage multiple priorities.
• Strong communication and empathy for clients and caregivers.
• Proficient with MS Office and Google programs.

Responsibilities

• Ensure clients receive optimized levels of care to ensure favorable customer satisfaction.
• Communicate and coordinate care plans, adjustments, and special requests to all stakeholders.
• Scheduling of team to ensure continuity of care and adherence to plan.
• Maintains a professional and respectful work environment consistent with Comfort Keepers’ Core Values.

Skills

Communication

Empathy

Time management

HIPAA compliance

Integrity

Accountability

Collaboration

Experience in CS

Tech-savvy

Tools

MS Office

Google Suite

Job description

Comfort Keepers is seeking an Internal Care Coordinator to lead client care planning and coordination, aligning caregivers and clients with high-quality service. You will build trust and ensure smooth scheduling while upholding company values and regulatory standards.

The role emphasizes proactive problem-solving, collaboration across teams, and compassionate communication with clients and caregivers to deliver exceptional in-home care outcomes.