Client Care Navigator & Caregiver Coach

Socket.dev; Reno (NV); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

Comprehensive Home Health Solutions seeks an experienced Client Care Coordinator to join our Reno home care team. This role emphasizes hands-on care coordination, caregiver coaching, and ensuring high-quality client care.

You’ll build care plans, train caregivers, supervise visits, and collaborate with scheduling, intake, and leadership to keep clients safe at home. The position requires travel to client homes and flexibility for urgent needs.

Qualifications

• Experience in home care, caregiving, healthcare coordination, senior care, or a related field.
• Excellent communicator with clients, families, caregivers, and leadership.
• Highly organized and able to follow through on multiple responsibilities.
• Comfortable providing caregiver coaching, training, orientation, and mentorship.
• Able to identify a problem, communicate it promptly, and help develop a solution.
• Compassionate with clients while also able to establish expectations and accountability with caregivers.

Responsibilities

• Develop, maintain, and update individualized client care plans.
• Build strong relationships with clients and families; serve as a resource for questions and changing care needs.
• Coordinate with caregivers, Scheduling, Intake, and Lead Client Care Coordinator to ensure continuity of care.
• Conduct in-home caregiver supervisory visits and regular client/caregiver check-ins.
• Monitor caregiver performance, professionalism, safety, and adherence to care plans.
• Participate in onboarding, orientation, training, coaching, and mentoring of caregivers.
• Provide hands-on field training and assist with caregiver competency validation.
• Identify caregiver training needs and provide or coordinate education when needed.
• Respond promptly to client and caregiver concerns and escalate significant issues appropriately.
• Participate in daily morning huddles when not on a client visit.
• Assist with admissions, staffing transitions, schedule changes, and other operational needs.
• Maintain accurate and timely care coordination, supervisory, and training documentation.

Skills

Care coordination

Healthcare scheduling

Client communication

Team leadership

Coaching & mentoring

Multitasking

Travel to client homes

Education

CNA/HHA/Medical Assistant credential

Associate's degree in healthcare administration

Job description

Comprehensive Home Health Solutions seeks an experienced Client Care Coordinator to join our Reno home care team. This role emphasizes hands-on care coordination, caregiver coaching, and ensuring high-quality client care.

You’ll build care plans, train caregivers, supervise visits, and collaborate with scheduling, intake, and leadership to keep clients safe at home. The position requires travel to client homes and flexibility for urgent needs.