Customer Success & Relations Specialist

State Farm; Taos (NM); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Job summary

State Farm in Taos, NM seeks a Customer Relations Representative to create exceptional client experiences, resolve inquiries, and coordinate with agency teammates to support the community.

You will maintain client records, assist with retention initiatives, and contribute to growth opportunities for motivated, sales-minded candidates.

Qualifications

• Excellent communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to stay calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Stress-resilience

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Wanda Lucero - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.