Customer Care Specialist

PPLSI; Ada (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

PPLSI is hiring a Customer Care Consultant in Duncan, OK to deliver excellent service by answering questions, resolving problems, and processing requests via telephone, chat, and email. You will support members and coworkers, learn all products, and uphold company policies while maintaining high standards of accuracy and professionalism.

The role emphasizes strong communication, active listening, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1 or more years of customer service experience preferred.
• Prior contact center experience preferred.
• Strong computer knowledge.
• Type a minimum of 35 WPM.
• Innate understanding of customer service with a strong sense for delivering superior service to customers.
• Ability to work in a fast-paced environment, manage high pressure situations, and be flexible and adaptable.
• Demonstrates strong written and verbal communication.
• Strong phone etiquette and active listening skills.
• Ability to multi-task, prioritize and manage time effectively.
• Positive professional attitude and team player.

Responsibilities

• Scope of the Role: Under close supervision, perform a variety of customer service duties to assist members and coworkers in solving problems which could have a significant impact on their personal or professional life.
• Effective communication to build rapport and resolve customer needs while adhering to policies.
• Adapt to a changing environment with attention to detail and timely, accurate work.
• Learn all PPLSI’s products and services across lines of business to support resolutions for customers.
• Respond to calls, emails, and chats from members, coworkers, or other internal/external customers.
• Be an advocate for customers and an empathetic problem-solver in all interactions.
• Educate members on benefits and information within company guidelines.

Skills

Customer service

Typing 35 WPM

Active listening

Strong communication

Phone etiquette

Time management

Team player

Education

High school diploma

Job description

PPLSI is hiring a Customer Care Consultant in Duncan, OK to deliver excellent service by answering questions, resolving problems, and processing requests via telephone, chat, and email. You will support members and coworkers, learn all products, and uphold company policies while maintaining high standards of accuracy and professionalism.

The role emphasizes strong communication, active listening, and the ability to manage multiple tasks in a fast-paced environment.