Client Care Navigator

ComForCare; Oklahoma City (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

ComForCare in Oklahoma City seeks a Client Care Coordinator to guide families through care decisions and build trusted relationships from the first contact. You will respond to inquiries, conduct initial visits, complete onboarding, and support ongoing client satisfaction with care plan updates as needed.

This role blends client care, communication, and internal sales, requiring compassionate professionalism.

Qualifications

• High school diploma or GED; associate or bachelor's degree preferred.
• Ability to maintain professional, friendly communication with clients and families.
• Ability to safely enter client homes and move within typical spaces.

Responsibilities

• Respond to new inquiries with guidance on service options.
• Conduct initial in-home or virtual visits to explain services and gather care information.
• Complete onboarding visits including care plan reviews and required documentation.
• Follow up with prospective clients and ensure service start.
• Document all client interactions according to office policy and support retention.

Skills

Client communication

Relationship building

Guided care planning

Education

High School Diploma or GED; associate/bachelor preferred

Job description

ComForCare in Oklahoma City seeks a Client Care Coordinator to guide families through care decisions and build trusted relationships from the first contact. You will respond to inquiries, conduct initial visits, complete onboarding, and support ongoing client satisfaction with care plan updates as needed.

This role blends client care, communication, and internal sales, requiring compassionate professionalism.