Client Care & Onboarding Specialist

ComForCare Home Care - Oklahoma City; Oklahoma City (OK); On-site; USD 36,000 - 52,000; Full time

Job summary

ComForCare Home Care - Oklahoma City is seeking a friendly Client Care Coordinator who thrives on guiding families through care decisions, building trust, and ensuring clients feel supported from the first contact.

This role blends client care, communication, and internal coordination by responding to new inquiries, conducting introductory visits, and maintaining strong relationships with existing clients through care plan updates and ongoing communication with the office and caregivers.

Qualifications

• High School Diploma or GED, associate’s or bachelor’s degree preferred.
• Professional, friendly communication with clients and families.
• Ability to adapt to different home environments.
• Ability to safely enter client homes and move within typical household spaces.
• Ability to treat all clients and their property with dignity and respect.
• Ability to follow verbal and written instructions.
• Ability to recognize and communicate changes in client condition or concerns.
• Ability to hear clients, alarms, and instructions from staff or family members.

Responsibilities

• Respond to new inquiries with clear guidance on service options.
• Conduct initial in-home or virtual visits with prospective clients to explain services and gather care information.
• Complete onboarding visits for new clients, including care plan reviews and required documentation.
• Follow up with prospective clients who have not yet begun services.
• Perform regular check-ins with existing clients to ensure satisfaction and identify evolving needs.
• Communicate client updates to office staff and caregivers.
• Document all client and prospect interactions according to office policy.
• Support client retention by assisting with care plan updates or service adjustments.
• Coordinate scheduling and assist with client needs as needed.
• Communicate with supervisor and office staff.
• Clock in and out of assignments according to office policy.
• Attend outreach events and maintain relationships with referral partners.

Skills

Professional communication

Client relationship management

Driving to client homes

Attention to detail

Flexibility

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Job description

ComForCare Home Care - Oklahoma City is seeking a friendly Client Care Coordinator who thrives on guiding families through care decisions, building trust, and ensuring clients feel supported from the first contact.

This role blends client care, communication, and internal coordination by responding to new inquiries, conducting introductory visits, and maintaining strong relationships with existing clients through care plan updates and ongoing communication with the office and caregivers.