Client Care Manager: Lead Quality & Family Experience

Right at Home Hilton Head/Savannah; Pleasanton (CA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k)

Paid vacation/PTO and sick time

Mileage reimbursement

Company laptop and phone allowance

Mentorship and career path

Job summary

Right at Home East Bay is seeking a client-facing role focused on coordinating care, connecting with families, and ensuring high-quality in-home services. You will lead care assessments, supervise caregivers, and collaborate with scheduling to ensure seamless onboarding and ongoing client satisfaction.

This role requires 2+ years in care coordination or related field, excellent communication, and comfort with WellSky and Zoho CRM. On-site presence across the service area is expected.

Qualifications

• 2+ years of experience in care coordination, client services, case management, or inside sales in home care or healthcare.
• Excellent verbal and written communication skills.
• Comfortable with technology, including WellSky (formerly ClearCare), Zoho CRM, and AI tools.
• Resides in service area and able to work onsite and drive across our territory.

Responsibilities

• Conduct in-home consultations, assessments, and caregiver supervisory visits across our service area.
• Nurture strong relationships with clients, families, and care partners.
• Build and manage individualized care plans and review with caregivers before first visits.

Skills

Care coordination

Communication skills

Technology savvy

On-site presence

Driver/Auto insurance

Tools

WellSky

Zoho CRM

AI tools

Job description

Right at Home East Bay is seeking a client-facing role focused on coordinating care, connecting with families, and ensuring high-quality in-home services. You will lead care assessments, supervise caregivers, and collaborate with scheduling to ensure seamless onboarding and ongoing client satisfaction.

This role requires 2+ years in care coordination or related field, excellent communication, and comfort with WellSky and Zoho CRM. On-site presence across the service area is expected.