Client Care Manager

Visiting Angels Greater Philadelphia; Chadds Ford Township (PA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

PTO

Lucrative bonus structure (paid out in

Healthcare benefit

On-call pay

Job summary

Visiting Angels Greater Philadelphia is seeking a self-driven Client Care Scheduling Manager to coordinate care schedules for our senior clients and assign caregivers. You will work with clients, families, and caregivers to ensure high-quality, personalized home care.

Based in our Chadds Ford, PA office at 1204 Baltimore Pike, this role requires strong scheduling, communication, and problem-solving skills. Call [phone] with questions.

Qualifications

• Associate degree in a healthcare-related field is preferred.
• Two years of supervisory experience in senior homecare is preferred.
• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare software.
• Excellent communication skills and professionalism at all times.
• Detail-oriented team player with ability to multitask and solve problems.

Responsibilities

• Participate in initial and ongoing client and caregiver meetings.
• Staff cases matched by clients' needs, caregivers' skills, experience, availability and personality.
• Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties.
• Collaborate with Wellness Team Supervisor to review Plan of Care and updates as warranted.
• Evaluate client and employee satisfaction and resolve complaints and incidents; recognize good performance.
• Escalate disciplinary action to Manager.
• Maintain positive relationships with clients and referral sources.
• Perform on-call evening and weekend duties as directed.
• Perform other functions as deemed appropriate by management.

Skills

Communication

Detail orientation

Multitasking

Problem solving

Customer service

Education

Associate degree in healthcare-related field

Tools

Microsoft Office

Scheduling systems

Healthcare software

Job description

Visiting Angels is a non-medical private pay Senior home care company seeking a self driven, motivate, empathetic, detailed oriented, efficient, and friendly individual to join our team as Client Care Scheduling Manager!

As Client Care Scheduling Manager, you will be responsible for creating and implementing the care schedules of our senior clients. Our Angel caregivers provide meaningful assistance for seniors in their home, and as Client Care Scheduling Manager, you will assign appropriate caregivers and monitor their success. A Successful Client Care Scheduling manager is some one who is usually a good puzzle solver, can handle stress with equanimity, and has an empathetic frame of mind to help people no matter what. You must be able to see situation from both the client and the caregiver perspectives and be able to come up with a solution without losing your mind!

Benefits:

• Competitive salary based on experience
• PTO
• Lucrative bonus structure (paid out quarterly)
• Healthcare benefit
• On-call pay

In this role you will:

• Participate in initial and ongoing client and caregiver meetings
• Staff cases matched by clients' needs, caregivers' skills, experience, availability and personality
• Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required
• Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted
• Evaluate client and employee satisfaction to effectively resolve complaints and incidentsRecognize and reward good job performance and promote caregiver recognition
• Escalate disciplinary action to Manager
• Maintain positive relationships with clients and referral sources
• Perform on-call evening and weekend duties, as directed
• Perform other functions as deemed appropriate by the management team

Requirements:

• Associate Degree in a healthcare-related field and two years of supervisory experience in Senior homecare is preferred
• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
• Excellent communication skills and professionalism at all times
• Detail-oriented team player
• Ability to multitask, work under pressure and problem solve
• Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions

This position is open at our office in Chadds Ford, PA. We are located at 1204 Baltimore Pike, Chadds Ford, PA 19317. Please call us at [phone] with any questions!

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.