Home Care Intake & Enrollment Specialist

Care-and-Help-Home-Care-LLC; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k

Medical, Vision & Dental Insurance

PTO, Sick Time, Floating Holidays

Job summary

Care & Help Home Care, LLC is seeking an Intake Specialist to manage the patient intake process, gather essential information, and ensure accurate enrollment into homecare services in a compliant, timely manner.

The role requires handling inquiries from patients, families, and healthcare professionals, assessing needs, and guiding access to CHHA/MLTC/PCA services, all while maintaining HIPAA compliance and accurate records.

Qualifications

• Minimum of 1 year of experience in home care intake or enrollment processes.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
• Highly organized, detail-oriented, and capable of managing multiple tasks efficiently.
• Proficiency in Microsoft Office applications and experience with HHA Exchange software.
• Understanding of home care services, insurance verification processes, and enrollment procedures.

Responsibilities

• Handle the initial intake process for new patients, including gathering essential information (e.g., medical history, demographics, insurance details).
• Ensure accurate entry of patient information into the company’s EMR system and other relevant databases.
• Verify clients' insurance coverage and eligibility for home care services, ensuring accurate billing and reimbursement.
• Answer incoming calls from clients, caregivers, and healthcare professionals, addressing inquiries and providing information about available services.
• Conduct comprehensive initial assessments to evaluate clients' healthcare needs and determine the appropriate level of care required.
• Collaborate with marketing representatives to stay informed of updates and changes, providing quick and relevant information to clients and stakeholders.
• Assist clients in accessing CHHA, MLTC, and PCA services.
• Educate clients on the eligibility criteria for home care services, explaining their options and helping them make informed decisions about their care.
• Serve as the primary point of contact for patients, families, and referral sources to answer questions and provide updates regarding the intake process.
• Maintain confidentiality and ensure compliance with HIPAA and other patient privacy laws.
• Escalate complex cases to the Intake Supervisor or Director of Intake for further resolution.

Skills

Communication

Organization

Time management

Interpersonal skills

MS Office

Tools

HHA Exchange

Job description

Care & Help Home Care, LLC is seeking an Intake Specialist to manage the patient intake process, gather essential information, and ensure accurate enrollment into homecare services in a compliant, timely manner.

The role requires handling inquiries from patients, families, and healthcare professionals, assessing needs, and guiding access to CHHA/MLTC/PCA services, all while maintaining HIPAA compliance and accurate records.