Client Care & Intake Coordinator I

Volunteers of America of Alaska; Anchorage (AK); On-site; USD 40,000 - 60,000; Full time

Job summary

Volunteers of America of Alaska is seeking a Client Care Specialist One (CCS1) to coordinate the intake process for new and returning clients. The role balances customer service with policy, serving as a liaison among clients, programs, and the billing department to ensure clear understanding and agreement on anticipated costs of care.

The CCS1 manages referrals, collects client information, verifies insurance, schedules appointments, and supports telehealth logistics, while maintaining

Qualifications

• High School Diploma/ GED is required.
• Experience with Medicaid regulations, billing, and quality assurance.
• Able to work flexible hours, including evenings.
• Strong written and verbal communication and customer service skills.
• Ability to pass a criminal background check and have a valid Alaska driver’s license.

Responsibilities

• Coordinate intake for new and returning clients, including referrals and information collection.
• Verify insurance eligibility and benefits and assist with Medicaid applications.
• Enter data into EHR and manage finances with clients and billing.

Skills

Customer service

Communication

Writing skills

Decision making

Flexibility with hours

Background check clearance

Driver's license

Medicaid knowledge

Travel willingness

Education

High School Diploma/GED

Health information management education preferred

Tools

EHR systems

Job description

Volunteers of America of Alaska is seeking a Client Care Specialist One (CCS1) to coordinate the intake process for new and returning clients. The role balances customer service with policy, serving as a liaison among clients, programs, and the billing department to ensure clear understanding and agreement on anticipated costs of care.

The CCS1 manages referrals, collects client information, verifies insurance, schedules appointments, and supports telehealth logistics, while maintaining