Banking Customer Experience Specialist

First Financial Bank NA; Rockville (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

First Financial Bank NA is seeking a Customer Service Representative to engage clients, educate on banking products, and deliver outstanding service on-site in Rockville, IN. The role involves opening accounts, guiding loan applications, and assisting customers with CDs and money market accounts.

The position requires at least 1 year in customer service and cash handling, with teller experience preferred. Strong communication, computer skills, and math abilities are essential for accuracy and

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Teller experience preferred (6+ months).
• Familiarity with consumer lending products.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending, selling, and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to work occasional weekends and extended hours.

Responsibilities

• Build Relationships: Get to know clients, understand their needs, and offer tailored financial solutions.
• Deliver Exceptional Service: Anticipate and meet client needs with a positive and proactive approach.
• Drive Growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like CDs and Money Market Accounts.
• Generate Leads: Identify client needs and connect them with the right financial resources.
• Assist with Loan Applications: Guide clients through the consumer loan initiation process smoothly and efficiently.
• Ensure Accuracy: Conduct cash and check transactions with integrity and precision when working behind the teller line.
• Educate & Protect: Clearly explain product benefits, compliance essentials, and security measures.
• Solve Problems: Address client concerns with professionalism and poise, even in stressful situations.
• Minimize Risk: Safeguard clients against fraud and ensure compliance with banking regulations.
• Collaborate: Be part of a dynamic, respectful, and supportive team. Join us and be a vital part of a trusted financial institution!

Skills

Customer service

Cash handling

Teller experience

Active listening

Clear communication

Computer skills

Data entry

Phone systems

Basic math

Education

High school diploma

Tools

POS system

Job description

First Financial Bank NA is seeking a Customer Service Representative to engage clients, educate on banking products, and deliver outstanding service on-site in Rockville, IN. The role involves opening accounts, guiding loan applications, and assisting customers with CDs and money market accounts.

The position requires at least 1 year in customer service and cash handling, with teller experience preferred. Strong communication, computer skills, and math abilities are essential for accuracy and