Client Care & Dispatch Specialist

ComForCare; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

Benjamin Franklin Plumbing is seeking a courteous call-center and dispatch support representative to handle incoming and outbound client calls, assist with scheduling service and maintenance, and help grow the company’s online presence in the Louisville area.

The role emphasizes strong communication, professional demeanor, timely responses, and collaboration with leadership on marketing campaigns and service promotions.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and telephone communication skills.
• Good computer software skills.
• Familiarity with social media platforms.
• Prior customer service experience preferred.

Responsibilities

• Answer incoming client calls and make outbound calls to customers.
• Provide courteous, professional communication on every contact.
• Ensure calls are answered promptly using approved greeting/script.
• Notify clients if a plumber cannot arrive within the scheduled window.
• Respond to comments, messages, and reviews promptly and professionally.
• Collaborate with leadership to support marketing campaigns and promotions.

Skills

Verbal communication

Telephone communication

Computer skills

Social media

Customer service

Education

High school diploma or equivalent

Job description

Benjamin Franklin Plumbing is seeking a courteous call-center and dispatch support representative to handle incoming and outbound client calls, assist with scheduling service and maintenance, and help grow the company’s online presence in the Louisville area.

The role emphasizes strong communication, professional demeanor, timely responses, and collaboration with leadership on marketing campaigns and service promotions.