Client Care Coordinator (Travel)

Livetripexperience; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote position with flexible schedule

Collaborative culture

Full training provided

Job summary

Livetripexperience is seeking a meticulous Client Care Coordinator (Travel) to manage the logistical side of clients' travel experiences. This remote role ensures bookings, changes, and inquiries are handled with precision, while maintaining up-to-date itineraries and data.

As part of a remote team, you will coordinate between clients and travel providers, handle confirmations, cancellations, refunds, and provide clear guidance on travel regulations.

Qualifications

• Detail-oriented with attention to dates, names, and travel requirements.
• Strong communicator who can explain travel information clearly.
• Self-motivated to work in a remote environment.
• Experience with Google Workspace and CRMs.

Responsibilities

• Coordinate communication between clients and travel providers to resolve questions and issues.
• Manage administrative tasks related to booking confirmations, cancellations, and refunds.
• Ensure all client data and itinerary details are accurate and up to date.
• Provide clear, step-by-step assistance to clients regarding travel regulations and policies.
• Collaborate with the remote team to streamline service processes and improve client satisfaction.

Skills

Detail-Oriented

Strong Communicator

Self-Motivated

Digital tools

Tools

Google Workspace

CRMs

Job description

About the job Client Care Coordinator (Travel)

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel.

Key Responsibilities

• Coordinate communication between clients and travel providers to resolve questions and issues.


• Manage administrative tasks related to booking confirmations, cancellations, and refunds.


• Ensure all client data and itinerary details are accurate and up to date.


• Provide clear, step-by-step assistance to clients regarding travel regulations and policies.


• Collaborate with the remote team to streamline service processes and improve client satisfaction.

Ideal Candidate

• Detail-Oriented: You pay close attention to dates, names, and specific travel requirements.


• Strong Communicator: You can explain complex travel information simply and clearly.


• Self-Motivated: You thrive in a remote environment where you manage your own workflow.


• Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential.


• Passion: An interest in the travel industry and helping others explore the world.

What We Offer

• Remote position with a flexible schedule.


• A collaborative culture that values your input.


• Full training provided to ensure your success.