Client Care Coordinator (Travel)

Livetripexperience; Scranton (Lackawanna County); On-site; USD 40,000 - 60,000; Full time

Job summary

Livetripexperience is seeking a detail-oriented Client Care Coordinator (Travel) to manage the logistical side of client travel experiences. This remote role emphasizes precise bookings, timely changes, and clear communication to ensure a seamless traveler journey.

The ideal candidate will be highly organized, capable of explaining complex travel information simply, and comfortable working independently in a flexible remote environment with proficiency in Google Workspace and CRMs.

Qualifications

• Detail-oriented with a focus on dates, names and travel requirements.
• Excellent written and verbal communication to explain travel details clearly.
• Self-motivated and able to manage own workload in a remote setting.

Responsibilities

• Coordinate communication between clients and travel providers to resolve questions and issues.
• Manage bookings, confirmations, cancellations and refunds.
• Ensure client data and itineraries are accurate and up to date.
• Provide step-by-step assistance on travel regulations and policies.
• Collaborate with remote team to streamline service processes and improve client satisfaction.

Skills

Detail-oriented

Strong communicator

Self-motivated

Google Workspace

CRMs

Tools

Google Workspace

CRMs

Job description

About the job Client Care Coordinator (Travel)

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel.

Key Responsibilities

• Coordinate communication between clients and travel providers to resolve questions and issues.


• Manage administrative tasks related to booking confirmations, cancellations, and refunds.


• Ensure all client data and itinerary details are accurate and up to date.


• Provide clear, step-by-step assistance to clients regarding travel regulations and policies.


• Collaborate with the remote team to streamline service processes and improve client satisfaction.

Ideal Candidate

• Detail-Oriented: You pay close attention to dates, names, and specific travel requirements.


• Strong Communicator: You can explain complex travel information simply and clearly.


• Self-Motivated: You thrive in a remote environment where you manage your own workflow.


• Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential.


• Passion: An interest in the travel industry and helping others explore the world.

What We Offer

• Remote position with a flexible schedule.


• A collaborative culture that values your input.


• Full training provided to ensure your success.