Client Care Coordinator & Team Leader

CorsoCare; Ypsilanti (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

CorsoCare is seeking a Client Care Coordinator to oversee the client experience and supervise staff across Washtenaw County and surrounding areas. This full-time role runs Monday–Friday 9am–5pm with occasional on-call, focusing on scheduling and staff development.

The Coordinator will manage payroll, maintain staff records, conduct orientations, and drive regional care plans while ensuring regulatory training is completed on time and service quality is upheld.

Qualifications

• 2-5 Years of leadership experience in a healthcare environment.
• Experience with leading staff/client scheduling.
• Proficiency with technology such as AlayaCare, Microsoft Office, and Vonage (preferred).
• Strong attention to detail.
• Reliable transportation.

Responsibilities

• Demonstrate and model company culture and values – safety, common beliefs, and a culture of feedback.
• Maintain appropriate records for new and existing staff
• Facilitate New Employee Orientation as needed
• Oversee and assist in Payroll Administration by accurately approving and processing bi-weekly payroll for all staff within the assigned region
• Oversee Schedule/Staffing: create, maintain, and manage staff schedules utilizing scheduling software
• Maintain all appropriate records of training for new and existing staff; ensure all new hires enroll in Relias, receive their learning plans, and complete all State regulatory training by mandatory deadlines
• Ensure monthly check-ins with all staff are completed
• Evaluate staff and make hiring or termination recommendations; manage and motivate staff to provide quality service
• Identify and recommend levels of care and ancillary services as needed
• Drive revenue opportunities
• Contribute to leadership meetings by running recurring data reports and analyzing results to inform operational strategies and improve business outcomes for the assigned region
• Travel as needed to complete client evaluations and/or care conferences
• Develop and maintain client care plans
• Assist with coverage for personal care in private homes
• Participate in on-call rotation
• Perform additional duties as assigned

Skills

Leadership

Staff scheduling

Tech proficiency

Attention to detail

Reliable transportation

Tools

AlayaCare

Microsoft Office

Vonage

Job description

CorsoCare is seeking a Client Care Coordinator to oversee the client experience and supervise staff across Washtenaw County and surrounding areas. This full-time role runs Monday–Friday 9am–5pm with occasional on-call, focusing on scheduling and staff development.

The Coordinator will manage payroll, maintain staff records, conduct orientations, and drive regional care plans while ensuring regulatory training is completed on time and service quality is upheld.