Client Care Coordinator - Flexible Schedule Profit Sharing

BrightStar Care; Waltham, Northern (MA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Referral Bonus

Weekly pay

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Opportunity for advancement

Profit sharing

Training & development

Job summary

BrightStar Care of Concord, Lexington & Woburn is seeking a Client Care Coordinator to oversee daily administrative operations of our home care services. You will coordinate the care team, manage calls, scheduling, and billing, and ensure compliant, high-quality client service.

The ideal candidate is highly organized, detail-oriented, a team player, and comfortable handling confidential information while supporting staff and clients in a fast-paced environment.

Qualifications

• 2-3 years of experience in office management, preferably in healthcare or home care services.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
• Punctual with strong ability to thrive in a fast-paced environment with competing priorities.
• Ability to handle sensitive and confidential information with discretion.
• Experience with payroll, billing, and HR functions is a plus.

Responsibilities

• Oversee day-to-day office operations, ensuring efficiency and organization.
• Serve as a liaison between the administrative team, caregivers, and clients to ensure seamless communication.
• Manage incoming calls, scheduling, and billing processes to support staff and client needs.
• Maintain compliance with BrightStar Care policies, state regulations, and healthcare industry standard.
• Assist with recruiting, onboarding, and credentialing new employees.
• Track office supplies, vendor relationships, and inventory management.
• Respond promptly to client and staff inquiries, resolving issues effectively.
• Support business development efforts, including marketing and community outreach.
• Maintain confidential records, documentation, and employee files.

Tools

Microsoft Office

Scheduling software

Payroll software

Billing systems

Job description

BrightStar Care of Concord, Lexington & Woburn is seeking a Client Care Coordinator to oversee daily administrative operations of our home care services. You will coordinate the care team, manage calls, scheduling, and billing, and ensure compliant, high-quality client service.

The ideal candidate is highly organized, detail-oriented, a team player, and comfortable handling confidential information while supporting staff and clients in a fast-paced environment.