Client Care Coordinator

BrightStar Care; Waltham, Northern (MA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Referral Bonus

Weekly pay

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Opportunity for advancement

Profit sharing

Training & development

Job summary

BrightStar Care of Concord, Lexington & Woburn is seeking a Client Care Coordinator to oversee daily administrative operations of our home care services. You will coordinate the care team, manage calls, scheduling, and billing, and ensure compliant, high-quality client service.

The ideal candidate is highly organized, detail-oriented, a team player, and comfortable handling confidential information while supporting staff and clients in a fast-paced environment.

Qualifications

• 2-3 years of experience in office management, preferably in healthcare or home care services.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
• Punctual with strong ability to thrive in a fast-paced environment with competing priorities.
• Ability to handle sensitive and confidential information with discretion.
• Experience with payroll, billing, and HR functions is a plus.

Responsibilities

• Oversee day-to-day office operations, ensuring efficiency and organization.
• Serve as a liaison between the administrative team, caregivers, and clients to ensure seamless communication.
• Manage incoming calls, scheduling, and billing processes to support staff and client needs.
• Maintain compliance with BrightStar Care policies, state regulations, and healthcare industry standard.
• Assist with recruiting, onboarding, and credentialing new employees.
• Track office supplies, vendor relationships, and inventory management.
• Respond promptly to client and staff inquiries, resolving issues effectively.
• Support business development efforts, including marketing and community outreach.
• Maintain confidential records, documentation, and employee files.

Tools

Microsoft Office

Scheduling software

Payroll software

Billing systems

Job description

• Weekly pay with Direct Deposit and Early Access via ZayZoon
• Bonus based on performance
• Opportunity for advancement
• Profit sharing

Benefits:

• Referral Bonus
• Weekly pay with Direct Deposit and Early Access via ZayZoon
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Profit sharing
• Training & development

Seeking Client Care Coordinator: Accelerate Your Career with BrightStar Care

As the Client Care Coordinator, you will play a crucial role in managing and overseeing the daily administrative operations of our home care services. The right candidate will be very well organized, detailed oriented and a team player. This dynamic person will own the overall responsibility to ensure smooth office functioning, provide support to our care team, and enhance efficiency in client services. This role is essential in maintaining a high standard of care and compliance within our organization.

Come join the dedicated team at BrightStar Care of Concord, Lexington & Woburn a recognized leader in home health services, and help us provide exceptional care that makes a meaningful difference in the lives of our patients and their families.

Why BrightStar Care of Concord, Lexington and Woburn?

• Quality Driven: BrightStar Care is one of the top brands in Home Health care and recipient of the Enterprise Champion for Quality award, reflecting our commitment to the highest standards of care.
• Empowering Environment: We offer a supportive and collaborative work environment that encourages professional growth and development.
• Flexible Scheduling: Tailor your work schedule to meet your lifestyle needs with our flexible shift options.
• Rewarding Benefits: Enjoy rewards like performance bonuses, professional development opportunities, and wellness programs, designed to keep you at your best both professionally and personally.

Client Care Coordinator Job Responsibilities:

• Oversee day-to-day office operations, ensuring efficiency and organization.
• Serve as a liaison between the administrative team, caregivers, and clients to ensure seamless communication.
• Manage incoming calls, scheduling, and billing processes to support staff and client needs.
• Maintain compliance with BrightStar Care policies, state regulations, and healthcare industry standard.
• Assist with recruiting, onboarding, and credentialing new employees.
• Track office supplies, vendor relationships, and inventory management.
• Respond promptly to client and staff inquiries, resolving issues effectively.
• Support business development efforts, including marketing and community outreach.
• Maintain confidential records, documentation, and employee files.

Client Care Coordinator Qualification and Requirements:

• 2-3 years of experience in office management, preferably in healthcare or home care services.
• Excellent communication, organizational, and problem-solving skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
• Punctual with strong ability to thrive in a fast-paced environment with competing priorities
• Ability to handle sensitive and confidential information with discretion.
• Experience with payroll, billing, and HR functions is a plus.

At BrightStar Care, we recognize the hard work and dedication of our staff and provide them with the resources and support them need to succeed. We are passionate about patient care and value the knowledge and skills that you can bring to our team. Embrace the opportunity to grow professionally and make a lasting impact at BrightStar Care!

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Each BrightStar Care franchise office is independently owned and operated and is an equal opportunity employer. Services may vary by location in compliance with state licensing requirements.