Client Care Operations Specialist

BrightStar Care of Concord, Lexington, and Woburn; Waltham (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Referral Bonus

Weekly pay with Direct Deposit and End

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Opportunity for advancement

Profit sharing

Training & development

Job summary

BrightStar Care of Concord, Lexington & Woburn is seeking a Client Care Coordinator to manage daily administrative operations of our home care services. The right candidate will be organized, detailed oriented, and a team player.

This role will own the overall responsibility to ensure smooth office functioning, provide support to our care team, and enhance efficiency in client services. Come join the dedicated team at BrightStar Care of Concord, Lexington & Woburn, a recognized leader in home

Qualifications

• 2-3 years of experience in office management, preferably in healthcare or home care services.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.

Responsibilities

• Oversee day-to-day office operations, ensuring efficiency and organization.
• Serve as a liaison between the administrative team, caregivers, and clients to ensure seamless communication.
• Manage incoming calls, scheduling, and billing processes to support staff and client needs.
• Maintain compliance with BrightStar Care policies, state regulations, and healthcare industry standards.
• Assist with recruiting, onboarding, and credentialing new employees.
• Track office supplies, vendor relationships, and inventory management.
• Respond promptly to client and staff inquiries, resolving issues effectively.
• Support business development efforts, including marketing and community outreach.
• Maintain confidential records, documentation, and employee files.

Skills

Communication

Organization

Problem-solving

Tools

Microsoft Office Suite

Scheduling software

Job description

BrightStar Care of Concord, Lexington & Woburn is seeking a Client Care Coordinator to manage daily administrative operations of our home care services. The right candidate will be organized, detailed oriented, and a team player.

This role will own the overall responsibility to ensure smooth office functioning, provide support to our care team, and enhance efficiency in client services. Come join the dedicated team at BrightStar Care of Concord, Lexington & Woburn, a recognized leader in home