Client Care Coordinator

Serotonin Centers; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Training & development

Job summary

Serotonin Centers is seeking a Client Services Associate to guide clients on services, schedule appointments, process payments, and promote retail products. You will greet clients, support center operations, and maintain accurate client records.

The role requires strong communication, superb organization, and proficiency with Zenoti. You will participate in daily huddles, stay informed on offerings, and help deliver personalized, compliant care in a welcoming environment.

Qualifications

• Strong communication and interpersonal skills.
• Experience in a consultative sales environment.
• Proficiency with Zenoti or similar software.
• Excellent multitasking and organizational abilities.

Responsibilities

• Provide guidance to clients on Serotonin Centers services.
• Support center manager for optimal operation.
• Answer phones, schedule appointments, check clients in/out, and maintain records.

Skills

Communication

Interpersonal skills

Sales experience

Multitasking

Organizational skills

Zenoti

Job description

Benefits

• Employee discounts
• Free uniforms
• Training & development

Responsibilities

• Provide guidance to clients on services offered.
• Support the Manager in optimal Center operation.
• Perform multiple tasks, including answering phones, scheduling, checking clients in, tracking Center engagement, and maintaining client records.
• Hold clients accountable to their agreed-upon services and memberships.
• Introduce, promote, and sell retail products to clients.
• Greet clients warmly and provide information on services and products.
• Perform multiple tasks, including answering phones, scheduling, checking clients in/out, and maintaining client records.
• Introduce, promote, and sell retail products to clients.
• Process payments and manage client feedback.

Qualifications:

• Strong communication and interpersonal skills.
• Experience in a consultative sales environment.
• Proficiency in business software platforms (Zenoti).
• Excellent multitasking and organizational skills.

Expectations for All Team Members at Serotonin Centers:

• Professionalism and Knowledge: Participate in daily huddles and keep the tracker up to date.
• Be knowledgeable about all products and services offered.
• Focus on asking more questions than talking to understand client needs better.
• Client Empowerment and Engagement: Treat every client with respect and empathy.
• Empower clients by providing them with knowledge and tools to make informed decisions about their health and wellness
• Safety and Compliance: Ensure compliance with HIPAA regulations and biohazard standards.
• Follow rigorous protocols to ensure a safe and comfortable environment for clients.
• Collaborative and Supportive Environment: Work collaboratively with other team members to achieve common goals.
• Foster a supportive community within the center.
• Exceptional Customer Service: Be friendly, welcoming, and accommodating to all clients.
• Provide personalized care tailored to each client\'s specific needs and goals.
• Continuous Improvement and Accountability: Regularly participate in knowledge checks to stay up to date with the latest information and best practices.
• Actively seek and incorporate feedback from clients to continuously improve services.
• Marketing and Community Engagement: Follow the InCenter marketing plan and participate in local marketing activities.
• Engage with the local community through area marketing grassroots actions and other community outreach activities.