Client Care Coordinator

Serotonin, Del Mar; Orlando (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Training & development

Job summary

Serotonin Centers in Orlando is seeking a friendly Front Desk Receptionist to guide clients on services, schedule appointments, check clients in and out, and process payments.

Greet clients warmly, support center operations, maintain client records, and promote retail products to enhance the wellness journey. HIPAA compliance is essential, and you will participate in daily huddles and collaborate with a supportive team. Training and development opportunities are available.

Qualifications

• Strong communication and interpersonal skills.
• Experience in a consultative sales environment.
• Proficiency with business software platforms (Zenoti).

Responsibilities

• Provide guidance to clients on services offered.
• Support the Manager in optimal Center operation.
• Schedule appointments, answer phones, check clients in/out, and maintain client records.
• Introduce, promote, and sell retail products to clients.
• Greet clients warmly and provide information on services and products.
• Process payments and manage client feedback.

Skills

Strong communication

Consultative sales

Zenoti

Tools

Zenoti

Job description

• Provide guidance to clients on services offered.
• Support the Manager in optimal Center operation.
• Perform multiple tasks, including answering phones, scheduling, checking clients in, tracking Center engagement, and maintaining client records.
• Hold clients accountable to their agreed-upon services and memberships.
• Introduce, promote, and sell retail products to clients.
• Greet clients warmly and provide information on services and products.
• Perform multiple tasks, including answering phones, scheduling, checking clients in/out, and maintaining client records.
• Introduce, promote, and sell retail products to clients.
• Process payments and manage client feedback.

Benefits

• Employee discounts
• Free uniforms
• Training & development

Responsibilities

• Provide guidance to clients on services offered.
• Support the Manager in optimal Center operation.
• Perform multiple tasks, including answering phones, scheduling, checking clients in, tracking Center engagement, and maintaining client records.
• Hold clients accountable to their agreed-upon services and memberships.
• Introduce, promote, and sell retail products to clients.
• Greet clients warmly and provide information on services and products.
• Perform multiple tasks, including answering phones, scheduling, checking clients in/out, and maintaining client records.
• Introduce, promote, and sell retail products to clients.
• Process payments and manage client feedback.

Qualifications

• Strong communication and interpersonal skills.
• Experience in a consultative sales environment.
• Proficiency in business software platforms (Zenoti).
• Excellent multitasking and organizational skills.

Professionalism And Knowledge

• Participate in daily huddles and keep the tracker up to date.
• Be knowledgeable about all products and services offered.
• Focus on asking more questions than talking to understand client needs better.

Client Empowerment And Engagement

• Treat every client with respect and empathy.
• Empower clients by providing them with knowledge and tools to make informed decisions about their health and wellness

Safety And Compliance

• Ensure compliance with HIPAA regulations and biohazard standards.
• Follow rigorous protocols to ensure a safe and comfortable environment for clients.

Collaborative And Supportive Environment

• Work collaboratively with other team members to achieve common goals.
• Foster a supportive community within the center.

Exceptional Customer Service

• Be friendly, welcoming, and accommodating to all clients.
• Provide personalized care tailored to each client's specific needs and goals.

Continuous Improvement And Accountability

• Regularly participate in knowledge checks to stay up to date with the latest information and best practices.
• Actively seek and incorporate feedback from clients to continuously improve services.

Marketing And Community Engagement

• Follow the InCenter marketing plan and participate in local marketing activities.
• Engage with the local community through area marketing grassroots actions and other community outreach activities.

By adhering to these expectations, all team members at Serotonin Centers can contribute to creating a positive, empowering, and supportive environment for clients and colleagues alike.

Aptly named for the hormone that works to stabilize our overall feelings of well-being and happiness, Serotonin — your Wellness and Anti-Aging Center — gives its clients a road map for their lifelong wellness journeys, no matter where they may sit on the continuum.