Health Coach/Personal Trainer

Serotonin, Del Mar; Winter Park (FL); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Training & development

Job summary

Serotonin Centers is seeking a Health Coach to guide clients through data-driven wellness journeys, owning results, engagement, and retention using Serotonin systems and service catalog. You will deliver personalized exercise, nutrition, and supplement plans and ensure an exceptional member experience.

Join a high-performance team focused on hormone optimization, weight management, and aesthetics, with a strong emphasis on safety, HIPAA compliance, and continuous development.

Qualifications

• Passion for health and wellness; empathetic, client-centered communicator.
• Tech adaptability to Zenoti, Serotonin Coach app, InBody, and general business platforms.
• Strong organization, follow-through, and accountability to outcomes.
• Comfort with consultative sales; ability to educate and motivate.
• Phlebotomy certification a plus.

Responsibilities

• Conduct client consultations and create personalized plans using our CARES framework.
• Perform bi-weekly InBody scans and track body composition trends.
• Document plans and progress in Zenoti and Serotonin Coach.
• Attend daily huddles and hit monthly goals.
• Pursue ongoing education and complete compliance training.

Skills

Health & wellness passion

Tech adaptability

Organization & accountability

Consultative sales

Education

Phlebotomy certification

Tools

Zenoti

Serotonin Coach app

InBody

GHL CRM

Job description

Core KPIs & Targets

Client Retention (6-month): ≥80%

Benefits

• Employee discounts
• Free uniforms
• Training & development

About Serotonin Centers

Serotonin Centers is the nation’s premier anti‑aging and wellness destination, dedicated to empowering clients to optimize body composition, longevity, and overall well‑being.

Health Coaches leverage our tech stack—Zenoti, the Serotonin Coach app (Trainerize), InBody, and digital trackers to deliver personalized, data‑driven coaching across exercise, nutrition, habit change, and nutraceutical supplementation.

Role Overview

The Health Coach (HC) guides clients through transformative wellness journeys, building measurable outcomes and accountability. You will own client results, engagement, and retention, using Serotonin systems, processes, and service catalog to deliver an exceptional member experience.

Key Responsibilities

• Client Consultations & Personalized Plans

  Follow our C.A.R.E.S framework and fully understand all clients goals, symptoms, and concerns. Help them understand potential solutions through Hormone Optimization, Medical Weight Loss, Weight Management, Restore and Recovery Services, Body Sculpting, and Aesthetics.

  Conduct initial and ongoing consultations using empathy and impeccable listening skills combined with InBody scans assess baseline metrics and set goals.

  Document personalized exercise, nutrition, and supplement plans within Zenoti and Serotonin Coach.

• Body Composition & Progress Tracking

  Provide bi‑weekly InBody scans; review body composition trends (muscle, fat, water, metabolic markers).

  Coach toward sustainable behavior change and action bias using micro‑habits and weekly goals.

  Maintain HIPAA and biohazard compliance; follow rigorous client safety protocols.

  Complete annual safety refreshers and drills.

  SMART Goal: 0 compliance violations; 100% completion of safety training annually.

• Team Collaboration & Operations

  Attend daily huddles; keep trackers current; post MTD Goal and Actual.

  Hit individual monthly goals.

  SMART Goal: ≥95% attendance at huddles/meetings; daily tracker updates when covering for GM duties, with accurate figures.

• Continuous Improvement & Professional Development

  Pursue ongoing education aligned with Serotonin modalities and coaching excellence.

  Complete all Compliance based training in SeroConnect (Internal LMS)

  Attend all role based meetings.

Core KPIs & Targets

Client Retention (6-month): ≥80%

Client Goal Attainment (90-day): ≥70% achieve SMART goals

Net Promoter Score (NPS): ≥90

Guest-to-Member Conversion: ≥80% monthly

Supplement Purchase Adherence: ≥60% monthly among active members

Community Engagement: ≥4 events/month; ≥20 qualified leads per event; ≥70% booked within 7 days

Qualifications

• Passion for health and wellness; empathetic, client‑centered communicator.
• Tech adaptability to Zenoti, Serotonin Coach app, InBody, and general business platforms.
• Strong organization, follow‑through, and accountability to outcomes.
• Comfort with consultative sales; ability to educate and motivate.
• Phlebotomy certification a plus.

Tech Stack & Tools

Zenoti — POS, scheduling, documentation, billing.

GHL - CRM

Add value to all clients bi‑weekly consultations so they are excited to be on this journey with you.

SMART Goal: ≥80% of active clients complete bi‑weekly scans; ≥70% show body composition improvement within 90 days (e.g., ≥5% body fat reduction or ≥2 lbs lean mass gain)

• Nutraceutical & Supplement Protocols

  Recommend and manage Serotonin Nutraceutical protocols; track adherence and refills.

  Educate clients on supplement timing, dosage, and synergy with programs.

  SMART Goal: 100% of clients receive an evidence‑aligned supplement protocol; ≥60% monthly purchase adherence among active clients.

• Client Communication & Documentation

  Maintain weekly check‑ins via app /phone; elevate support based on ABCD priority ranking.

  Document all interactions, photos, and progress in Zenoti; capture outcomes in Serotonin Coach.

  SMART Goal: Respond to ≥95% of client messages within 24 hours; maintain 100% audit‑ready records for all clients.

• Membership Conversion & Program Creation

  Convert guests to members using consultative selling and Systemic Close.

  Publish individualized habits, menus, exercise, sleep recommendations, and nutrition programs in the Serotonin Coach app.

  SMART Goal: ≥80% guest‑to‑member conversion monthly; deliver new programs to 100% of converts within 72 hours.

• Community Outreach & Events

  Lead or participate in local outreach (open houses, talks, grassroots activations).

  Collect leads and book consultations onsite.

  SMART Goal: ≥4 events/month; ≥20 qualified leads/event; ≥40% of event leads booked within 7 days.

• Sales & Service Knowledge

  Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health, Aesthetics, IV, HBOT, RedLight).

  Demonstrate consultative selling; ask‑to‑understand, not data‑dump.

  SMART Goal: ≥90% on quarterly knowledge checks; center NPS ≥90.

• Safety & Compliance

  Maintain HIPAA and biohazard compliance; follow rigorous client safety protocols.

  Complete annual safety refreshers and drills.

  SMART Goal: 0 compliance violations; 100% completion of safety training annually.

• Team Collaboration & Operations

  Attend daily huddles; keep trackers current; post MTD Goal and Actual.

  Hit individual monthly goals.

  SMART Goal: ≥95% attendance at huddles/meetings; daily tracker updates when covering for GM duties, with accurate figures.

• Continuous Improvement & Professional Development

  Pursue ongoing education aligned with Serotonin modalities and coaching excellence.

  Complete all Compliance based training in SeroConnect (Internal LMS)

  Attend all role based meetings.

Core KPIs & Targets

Client Retention (6-month): ≥80%

Client Goal Attainment (90-day): ≥70% achieve SMART goals

Net Promoter Score (NPS): ≥90

Guest-to-Member Conversion: ≥80% monthly

Supplement Purchase Adherence: ≥60% monthly among active members

Community Engagement: ≥4 events/month; ≥20 qualified leads per event; ≥70% booked within 7 days

Qualifications

• Passion for health and wellness; empathetic, client‑centered communicator.
• Tech adaptability to Zenoti, Serotonin Coach app, InBody, and general business platforms.
• Strong organization, follow‑through, and accountability to outcomes.
• Comfort with consultative sales; ability to educate and motivate.
• Phlebotomy certification a plus.

Tech Stack & Tools

Zenoti — POS, scheduling, documentation, billing.

GHL - CRM

Serotonin Coach app— food, and exercise program delivery, messaging, habit tracking.

InBody — body composition analysis and progress tracking.

Center trackers and whiteboard — daily goals, MTD Goal vs. Actual.

Email/Teams — internal communication and meetings.

Safety & Compliance

HIPAA adherence; secure handling of PHI.

Biohazard protocols; sharps and sample handling where applicable.

Why Join Serotonin Centers

Join a supportive, high‑performance team with clear goals, modern tools, and continuous learning. Make a measurable impact on client health and well‑being while advancing your career.

Compensation: $20.00 - $25.00 per hour

Aptly named for the hormone that works to stabilize our overall feelings of well‑being and happiness, Serotonin — your Wellness and Anti‑Aging Center — gives its clients a road map for their lifelong wellness journeys, no matter where they may sit on the continuum.