Client Care Coordinator

Associa; Sun City CDP (AZ); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Disability insurance

Wellness programs

Job summary

Associa is seeking a customer-focused office professional to provide outstanding service to homeowners, Board members, and vendors. You will handle calls, greet visitors, resolve issues, and translate needs into practical solutions in a fast-paced office setting.

This full-time role requires strong Microsoft Office skills, attention to detail, and the ability to manage multiple tasks, maintain confidentiality, and work well both independently and with a team.

Qualifications

• Customer-focused mindset with a strong commitment to delivering high-quality service.
• Ability to communicate clearly via phone, email, and in person.
• Proficiency with general office equipment and copy/fax machines.
• Strong organization and time-management skills with attention to detail.
• Discretion and ability to handle confidential information appropriately.
• Self-motivated, proactive, and able to work independently or in a team.

Responsibilities

• Receive and respond to incoming calls from homeowners, Board members, and vendors, ensuring requests are followed through to completion.
• Serve as the first point of contact for customers visiting the office, providing exceptional service and support.
• Apply conflict-resolution techniques to address and resolve customer issues.
• Assess customer needs and translate them into appropriate solutions.
• Provide general office support by processing print jobs, scanning, faxing, and related tasks.
• Organize and prepare correspondence related to association business.
• Provide reception coverage as needed.
• Perform other duties as assigned.

Skills

Customer service

Phone communication

Office equipment

Microsoft Word

Microsoft Excel

Microsoft Outlook

Attention to detail

Confidentiality

Teamwork

Time management

Tools

Microsoft Office

Job description

• Receive and respond to incoming calls from homeowners, Board members, and vendors, ensuring all requests are followed through to completion.
• Serve as the first point of contact for customers visiting the office, providing exceptional service and support.
• Apply conflict-resolution techniques to effectively address and resolve customer issues.
• Assess customer needs and translate them into appropriate solutions.
• Provide general office support by processing print jobs, scanning, faxing, and related tasks.
• Organize and prepare correspondence related to association business.
• Provide reception coverage as needed.
• Perform other duties as assigned.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for nine consecutive years, and many of our locations are awarded as Best and Brightest.

Compensation:

$16 to 18.00/hr; direct experience is highly considered.

Location:

17220 N Boswell Blvd., #140, Sun City, AZ 85373

Requirements

• Customer-focused mindset with a strong commitment to delivering high-quality service.
• Ability to communicate clearly, professionally, and effectively via phone, email, and in person.
• Proficiency in operating general office equipment (e.g., copier, fax machine, phone systems).
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong attention to detail with excellent organizational and time-management skills.
• Ability to maintain confidentiality and exercise discretion in all duties and responsibilities.
• Self-motivated, proactive, detail-oriented, and able to work both independently and as part of a team.
• Ability to work effectively with others in person and in group settings.
• Strong ability to prioritize tasks, manage time, and meet deadlines.
• Ability to interpret verbal and written instructions at a proficient level

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .