Client Care Coordinator

Mental Healthcare Careers; Santa Ana (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Mental Healthcare Careers is seeking an Intake Coordinator to manage intake calls and emails, scheduling appointments with the appropriate therapist or APRN, and answer practice-related questions. The role emphasizes attention to detail and the ability to prioritize multiple projects independently.

You will coordinate with clinicians to fill schedules, ensure caseloads align with POM Policies & Procedures, and provide guidance on scheduling best practices.

Qualifications

• Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist or APRN).
• High attention to detail and ability to prioritize various projects independently.
• Ability to handle and provide straight-forward feedback to the administrative team members.
• Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.
• Ability to set goals and develop achievable timelines to hit them.
• Have a growth mindset.
• Other duties may be assigned.
• Passion for working with others (being collaborative) and helping our team members grow.
• Have a 60% conversion rate monthly (contacts converted to confirmed appointments).
• Coordinate with clinicians on filling their schedules.
• Fill clinicians caseloads to POM Policies & Procedures.
• Fill new hire caseloads according to POM Policies & Procedures.
• Provide direction to clinicians and administration teams on best practices for improving scheduling processes.
• Provide metrics to the Administrative Leader on intake stats.
• Ability to identify areas where we need improvement in the client intake process and initiate the improvement measures.

Responsibilities

• Manage intake calls (phone and email inquiries) and schedule intake appointments with appropriate therapist or APRN.
• Coordinate with clinicians to fill their schedules.
• Fill clinicians caseloads according to POM Policies & Procedures.
• Provide direction to clinicians and admin teams on scheduling best practices.
• Provide intake metrics to the Administrative Leader.
• Identify areas for improvement in the client intake process and initiate improvement measures.

Job description

• Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist or APRN, answer practice -related questions).
• High attention to detail and ability to prioritize various projects independently.
• Ability to handle and provide straight-forward feedback to the administrative team members.
• Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.
• Ability to set goals and develop achievable timelines to hit them.
• Have a growth mindset.
• Other duties may be assigned.
• Passion for working with others (being collaborative) and helping our team members grow and learn.
• Have a 60% conversion rate monthly (contacts converted to confirmed appointments)
• Coordinate with clinicians on filling their schedules.
• Fill clinicians caseloads to POM Policies & Procedures.
• Fill new hire caseloads according to POM Policies & Procedures.
• Provide direction to clinicians and administration teams on best practices for improving scheduling processes.
• Provide metrics to the Administrative Leader on intake stats.
• Ability to identify areas where we need improvement in the client intake process and initiate the improvement measures.