CLIENT CARE COORDINATOR

Shawn Robinson; Roswell (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Shawn Robinson is seeking an experienced Real Estate Transaction Coordinator to manage listings, buyer contracts, and rental transactions from start to finish. The role requires coordinating with Marketing, Staging and Photography to secure photos, signage, lockbox access, and marketing activities, while ensuring accurate paperwork and timely closing.

The ideal candidate has MLS, Dotloop, and CRM experience, with strong communication skills and a professional, service-oriented demeanor.

Qualifications

• Prior Real Estate Transaction Coordination experience is required.
• Real Estate License is preferred.
• Prior experience with MLS is required, Dotloop and CRM's are highly preferred.
• Strong written and verbal communication skills.
• Ability to handle confidential information with integrity.
• Professional demeanor and service orientation.

Responsibilities

• Process real estate transactions from beginning to end, including listings, buyer contracts, and rental transactions.
• Consult and coordinate with Marketing, Staging and Photography teams to obtain photos, staging, signage, lockbox access and marketing activities.
• Work with real estate software to create and close agent transactions.
• Perform final review and check all completed transactions for correct paperwork.
• Input client information into database system.
• Input all listing information into MLS as needed.
• Submit all necessary documentation to office broker for file compliance.
• Input all necessary information into client database and transaction management systems.
• Troubleshoot questions from agents regarding their transactions, commission checks.
• Prepare and modify documents including correspondence, reports, and emails.

Skills

Transaction coordination

Communication skills

Customer service

Team player

Confidentiality

Tools

MLS

Dotloop

CRM systems

Job description

RESPONSIBILITIES:

• Process real estate transactions from beginning to end, this includes listings, buyer’s contracts, rental transactions etc...
• Consult and coordinate with Marketing, Staging and Photography teams to obtain property photos, staging, signage, lockbox, access requirements and marketing activities
• Work with real estate software system to successfully create and close agent transactions
• Perform final review and check all completed transactions for correct paperwork
• Input client information into database system
• Input all listing information into MLS as needed
• Submit all necessary documentation to office broker for file compliance
• Input all necessary information into client database and transaction management systems
• Troubleshoot questions from agents regarding their transactions, commission checks
• Prepare and modify documents including correspondence, reports, and emails

REQUIREMENTS:

• Prior Real Estate Transaction Coordination experience is required
• Real Estate License is preferred
• Prior experience with MLS is required, Dotloop and CRM's are highly preferred
• Ability to coordinate and communicate with staff and agents in a warm and helpful manner using exceptional customer service skills, over the phone and in person, with our agents, maintaining a professional positive service-oriented attitude
• Ability to work under pressure and handle multiple projects at once with regards to communication, timely task completion, prioritization and accuracy while being cost-effective, resourceful and solutions oriented
• Ability and Willingness to work as a team player, assisting others when needed
• Professional demeanor and presence
• Strong written and verbal communication skills
• Calm under pressure
• Service-based attitude
• Have the ability and willingness to handle sensitive and confidential information with the highest degree of integrity and confidentiality