Client Care Coordinator

Ethos Veterinary Health; Monroeville (Allegheny County); Hybrid; USD 24,796 - 27,552; Part time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with company match

Professional development assistance

Employee pet benefit discount program

Paid Time Off (PTO)

Job summary

Ethos Veterinary Health is seeking a part-time Veterinary Client Care Coordinator in Monroeville, PA. The role involves greeting clients, assisting with check-ins, and managing payments. The ideal candidate will have experience in client complaint resolution and veterinary or human health.

Candidates should be comfortable multitasking, maintaining a professional demeanor, and communicating effectively with clients and staff. Flexible scheduling with 10-hour weekend shifts is required. Benefits include medical insurance and professional development opportunities.

Qualifications

• 1 year experience in escalated client complaint resolution is preferred.
• 1 year experience in veterinary or human health is preferred.
• Must enjoy interacting with clients and patients.
• Ability to maintain professionalism under pressure is necessary.

Responsibilities

• Greet clients and patients upon entry and exit.
• Assist clients at check-in and check-out.
• Differentiate between specialty and emergency care cases.
• Take payments for services and assist with payment resources.
• Maintain medical and financial records through software.
• Communicate with referring veterinary offices.
• Keep waiting area and exam rooms clean and comfortable.
• Show compassion for animals and their owners.
• Perform other duties as needed.

Skills

Escalated client complaint resolution

Veterinary or human health experience

Excellent communication skills

Ability to multitask

Client interaction

Composure under pressure

Computer entry proficiency

Job description

Veterinary Client Care Coordinator | $18–20/hr | Daytime, Weekends, 10 Hour Shifts | Part-Time | Monroeville, PA

Schedule

• 2 ten-hour weekend day shifts per week

• Potential for a 3rd overnight weeknight shift

• Flexibility to pick up additional shifts is a plus!

Compensation

• Pay range: $18–20 per hour

• Shift differentials: $2 per hour after 6 PM on weekdays and weekend day shift, $3.50 after 6 PM on Friday and Saturday

Benefits

• Medical, Dental and Vision insurance – multiple health plan options

• FSA/HSA

• 401(k) with company match

• Employee assistance program

• Employee pet benefit discount program

• PTO and uniforms

• Professional development assistance

• Hands‑on learning and opportunities for credentialing

• On‑site continuing education events and virtual learning platforms

• Stocked breakroom

Responsibilities

• Greet clients and patients upon entry and exit of our facility.

• Assist clients at check-in and check-out.

• Differentiate cases between specialty or emergency care.

• Take payments for services and assist clients with payment resources as needed.

• Assist with phone calls and scheduling.

• Maintain medical and financial records through our practice management software.

• Communicate with referring veterinary offices and obtain referral information as needed.

• Keep the waiting area and exam rooms clean and comfortable for our clients and patients.

• Show compassion for animals and their owners, and work to alleviate the stress that clients endure while their pets are hospitalized.

• Other duties as needed or assigned.

Qualifications

• Escalated client complaint resolution: 1 year (Preferred)

• Veterinary or human health: 1 year (Preferred)

• Excellent communication skills.

• Ability to multitask.

• Enjoy interacting with clients and patients.

• Comfortable working through email, phone and in person.

• Maintain composure and professionalism under pressure.

• Proficiency with computer entry and modern office technology.

• Have a great attitude!

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.