Veterinary Client Care Specialist

Ethos Veterinary Health; Fredericksburg (VA); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

401k

Medical/Dental/Vision

Paid Time Off

Employee Pet Discount

Job summary

Ethos Veterinary Health in Fredericksburg, VA is hiring a part-time Client Care Specialist to join our Emergency and Specialty teams. The role involves answering phones, scheduling appointments, data entry, and maintaining a welcoming lobby.

Shifts vary, up to 28 hours per week, with days/evenings and weekend availability. Compensation is $18-20 per hour based on experience. Benefits include PTO, health insurance, 401k, and pet discount.

Qualifications

• High school diploma or equivalent required.
• Experience in veterinary or medical field preferred.
• Excellent communication and typing skills.

Responsibilities

• Answering phones
• Scheduling/Coordinating patient appointments
• Data entry, filing, email
• Patient discharge
• Maintain a clean and safe hospital lobby for employees, clients, and patients
• Be compassionate, client and patient focused.

Skills

Receptionist experience

Multi-line phone

Data entry

Customer service

Education

High school diploma or equivalent

Vocational certificate/diploma in business or office administration

Tools

Internal software systems

Job description

The Virginia Veterinary Centers in Fredericksburg, VA is hiring a part-time Client Care Specialist to join our outstanding Emergency and Specialty teams!

$18-20/hr.

Anticipated Schedule:

• Emergency Client Care Shifts vary and require open availability. Shifts can start as early as 6 a.m. and end as late as 12 a.m. EST. They can be a duration of 6, 8, 10, or 12 hours. Open availability during the week and weekend is required as shifts are assigned based on skill sets.
• Up to 28 hrs/week

Position Requirements:

• High school diploma or equivalent is required.
• Vocational certificate/diploma in business or office administration is preferred.
• Experience in the veterinary or medical field is preferred.
• Available to work: days or evenings (weekends will be required)

Benefits & Compensation:

• Compensation is based on experience and skill set. $18-20/hr
• Customer Service Representative Certification Course for qualified candidates
• Employee Referral Bonus
• Uniform Allowance
• Paid License Renewal Fees (for LVT's)
• Paid Time Off
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA

Primary Responsibilities:

Our client care specialists are positive, organized, and compassionate team members. High volume receptionist experience with a desired proficiency in a multi-line phone and computer systems are preferred.

• Answering phones
• Scheduling/Coordinating patient appointments
• Data entry, filing, email
• Patient discharge
• Maintain a clean and safe hospital lobby for employees, clients, and patients
• Be compassionate, as well as client and patient focused.

Qualifications and Experience:

• Qualified candidates should be friendly, poised and have a client focused approach.
• Excellent communication skills both written and verbal
• Proficient typing skills
• Ability to multi-task in a fast-paced environment
• Ability to quickly learn how to use internal company software systems.
• Must be well organized.
• Ability to handle high pressure and stressful situations and events in a calm supportive manner.
• Ability to review estimates, discuss financial options, and process payments.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.