Client Care Concierge - High-Impact Mental Health Support

Serenium Therapy & Wellness; Hackensack (NJ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

PTO & Paid Holidays

401(k) options

Onboarding travel stipend

Training and professional development

Opportunities for advancement

Job summary

Serenium Therapy & Wellness is seeking a Client Care Coordinator to be the first voice clients hear, guiding them through scheduling, insurance and intake with warmth and confidence. This role emphasizes concierge-level service, empathy, and efficient problem-solving in a high-volume environment.

You will collaborate with clinicians and billing teams to ensure seamless client experiences and follow-up, delivering care from the very first interaction and contributing to a culture of growth and

Qualifications

• Experience in healthcare or patient-facing roles is preferred.
• Ability to handle high call volume with empathy and professionalism.
• Strong communication, organization, and problem-solving skills.
• Comfort with scheduling, insurance questions, and intake processes.
• Goal-oriented with a desire for leadership and growth.

Responsibilities

• Serve as the first point of contact for prospective and existing clients.
• Answer inbound calls and guide clients through our services.
• Assist with scheduling, insurance questions, and intake steps.
• Maintain accurate documentation across systems and teams.
• Collaborate with clinicians, billing, and office leadership to solve problems.
• Follow up with clients to reduce barriers to care.
• Meet or exceed established quality assurance standards.

Skills

Empathy

Phone etiquette

Communication

Multitasking

Job description

Serenium Therapy & Wellness is seeking a Client Care Coordinator to be the first voice clients hear, guiding them through scheduling, insurance and intake with warmth and confidence. This role emphasizes concierge-level service, empathy, and efficient problem-solving in a high-volume environment.

You will collaborate with clinicians and billing teams to ensure seamless client experiences and follow-up, delivering care from the very first interaction and contributing to a culture of growth and