Customer Service & Collections Representative

Terminix International Company; Grovetown (GA); On-site; USD 48,712,000 - 51,577,000; Full time

Benefits offered by this job

Competitive commission

Paid training

Full benefits package

401(k) match

Paid holidays

PTO

Profit-sharing

Job summary

Terminix International Company in Grovetown, GA is hiring a Customer Service & Collections Representative to handle phone-based client interactions, welcome new customers, and offer pest control services that improve homes' safety and comfort. This role emphasizes relationship-building and retention.

You will manage high call volumes, pursue consultative selling, assist with scheduling, light invoicing, and processing payments.

Qualifications

• Strong phone presence and excellent communication skills.
• Prior experience in sales, customer service, or call center environments.
• Ability to multitask and stay calm under pressure.
• Natural ability to talk to people and recommend solutions.
• Comfortable using basic computer systems.

Responsibilities

• Handle high call volumes - confidently manage a steady stream of inbound and outbound customer calls.
• Engage in consultative selling - identify customer needs and match them with the right pest control services.
• Build strong customer relationships - earn trust, increase retention, and promote loyalty.
• Grow the business - assist with upselling, cross-selling, and new customer acquisition.
• Solve problems on the spot - address questions or concerns and provide timely solutions.
• Support the team - occasionally assist with scheduling or processing transactions as needed.
• Inbound and outbound calls - scheduling services, handling collections, etc.
• Minimal administrative responsibilities - light invoicing, processing payments, etc.

Skills

Phone presence

Sales experience

Multitask under pressure

People-oriented selling

Basic computer systems

Job description

Customer Service & Collections Representative - Sales & Service

Location: Grovetown, GA 30813 *work to be performed in the office*

$17-$18/hr. Starting Pay + Commission

Schedule: Day Shift Monday - Friday 8 am - 5 pm

Terminix Service, Inc of Grovetown GA is hiring Customer Service & Collections Representative who thrives on the phone, enjoys connecting with people, and is excited about offering valuable solutions that make homes safer and more comfortable.

What You'll Do

As a Customer Service & Collections Representative, your day will center around phone-based customer interactions - helping current clients, welcoming new ones, and offering the services they need. Your success is measured by how well you build relationships, retain accounts, and help customers discover the right services.

Your core responsibilities:

• Handle high call volumes - confidently manage a steady stream of inbound and outbound customer calls.
• Engage in consultative selling - identify customer needs and match them with the right pest control services.
• Build strong customer relationships - earn trust, increase retention, and promote loyalty.
• Grow the business - assist with upselling, cross-selling, and new customer acquisition.
• Solve problems on the spot - address questions or concerns and provide timely solutions.
• Support the team - occasionally assist with scheduling or processing transactions as needed.
• Inbound and outbound calls - scheduling services, handling collections, etc.
• Minimal administrative responsibilities - light invoicing, processing payments, etc.

What we are Looking For

• Strong phone presence and excellent communication skills
• Prior experience in sales, customer service, or call center environments
• Ability to multitask and stay calm under pressure
• Natural ability to talk to people and recommend solutions
• Comfortable using basic computer systems

Why Join Us

• $17-$18/hr. starting pay + competitive commission structure
• Day shift schedule: Monday - Friday, 8:00 AM - 5:00 PM (no nights or weekends!)
• Full benefits package: Medical, dental, vision, FSA, life insurance, paid holidays, PTO, 401(k) with match, profit-sharing, and more
• Paid training from day one - including travel and meals at no cost to you
• College scholarships for employee dependents
• Opportunities for advancement - we love to promote from within

ABOUT TERMINIX SERVICE, INC.

Terminix Service Inc, a family-owned company with over 80 years of history and 57 locations across SC, western NC, and GA. We provide exceptional Commercial & Residential Pest Control Services from 57 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are recognized for being among the top 10 pest control companies in the country.

We invest in the people and communities where our employees live and work. We are not just in the BUG business, we're in the PEOPLE business.

We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business, we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years.

Location: (30813)